Key Facts

Remote From:

Full time

English, Spanish

Hard Skills

Dispatch Coordination Help Desk Support Internal Logging Escalation Procedures Microsoft 365 Customer Data Management Help Desk Support Organizational Structure Customer Relationship Management Remote Administration

Other Skills

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Customer Service
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Scheduling
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Record Keeping
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Multitasking
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Prioritization
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Problem Solving
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Professionalism
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Adaptability
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Communication
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Time Management
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Teamwork
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Detail Oriented

Roles & Responsibilities

Previous experience in customer service, dispatch or administrative support, ideally within an IT service provider (MSP) environment
Bilingual communication skills: excellent written and verbal command of both English and Spanish
Technical comfort with PSA tools (experience using ConnectWise is a plus) and the Microsoft 365 suite
Strong attention to detail: able to juggle and prioritise multiple tasks, ensuring deadlines are met without sacrificing quality

Requirements:

Act as the first point of contact for end-clients: answer incoming calls, emails or chats, collect required information and generate service tickets in the CRM system
Deliver top-tier customer service by handling customer inquiries and interactions via phone, email or chat with professionalism and clarity
Coordinate and manage scheduling tasks: arrange appointments, meetings and dispatch jobs to the technical team as needed
Maintain precise records including service tickets, client details and internal communications, ensuring all entries are accurate and up to date

WOW Remote Teams

Hrtech: Human Resources + Technology

About WOW Remote Teams

Looking to expand your team with highly skilled, bilingual professionals? Look no further than WOW Remote Teams! We specialize in providing US-based companies with custom, reliable, and affordable teams featuring top 1% talent from Latin America. Our hassle-free process begins with finding and prescreening the best candidates for your needs. You make the final decision while we handle all the contracts, payments, and local employment laws. Best of all, you can save up to 30% on salary expenses with no recruitment, placement, or consultation fees! Simply pay a flat biweekly or monthly fee, just as you would with any other employee. Our recruiting and search process is thorough, consistent, and targeted, utilizing a variety of resources to identify, attract, and present the best candidates to our clients. With our services, you have the opportunity to select the best talent for your company and provide candidates with new career opportunities. Choose WOW Remote Teams for a hassle-free, affordable way to build a team of highly experienced, bilingual professionals, including software and web developers, executive assistants, designers, social media managers, content creators, CSR, and more. Located in Phoenix, Arizona, we're here to help you succeed.

Company type: Startup

Industry: Hrtech: Human Resources + Technology

Founded: 2018

Company size: 2 - 10

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Job description

This is a remote position.

Our client is looking for a Customer Support / IT Administrative Assistant – a full-time, 100% remote role supporting a growth-oriented IT services firm. They are a dynamic player in the IT services sector with over a decade of experience enabling clients with technical infrastructure, and recently expanded their service model and client portfolio in key U.S. markets

Responsibilities

Act as the first point of contact for end-clients: answer incoming calls, emails or chats, collect required information and generate service tickets in the CRM system.
Deliver top-tier customer service by handling customer inquiries and interactions via phone, email or chat with professionalism and clarity.
Coordinate and manage scheduling tasks: arrange appointments, meetings and dispatch jobs to the technical team as needed.
Maintain precise records including service tickets, client details and internal communications, ensuring all entries are accurate and up to date.
Manage multiple requests simultaneously, prioritising tasks for efficiency while maintaining high standards of quality.

Requirements

Previous experience in customer service, dispatch or administrative support, ideally within an IT service provider (MSP) environment.
Bilingual communication skills: excellent written and verbal command of both English and Spanish.
Technical comfort with PSA tools (experience using ConnectWise is a plus) and the Microsoft 365 suite.
Strong attention to detail: able to juggle and prioritise multiple tasks, ensuring deadlines are met without sacrificing quality.
Problem-solving aptitude: able to identify issues promptly and escalate them appropriately when needed.

Qualifications

Able to work independently as a self-starter with minimal supervision.
Well-organised and adaptable, comfortable working in a fast-paced, evolving environment.
Professional demeanour: committed to delivering exceptional service and fostering strong client relationships.
Available to work full-time in a remote environment, aligned with the team’s time-zones and business hours.

Benefits

Full-time, 100% remote position.
An opportunity to join a high-growth IT-services organisation with a collaborative culture and strong client focus.
Supportive and collaborative team culture.
Exposure to cutting-edge IT tools and processes.