You will own the execution of our most critical user-facing systems and the automation that powers them. This is not a typical BA role. You won't just gather requirements; you'll be a deep domain expert who understands what users really need - often better than they do themselves. You'll listen between the lines, identify pain points that users don't articulate, and design solutions that simultaneously improve their experience and eliminate manual work.
You'll work across three interconnected systems: client onboarding, the client portal, and the internal operations portal. You'll conduct user research, map workflows, design user flows, create wireframes and specifications, and identify automation opportunities. You'll dive into workflows, untangle them, and rebuild them as frictionless experiences that work for both external clients and internal teams. We're looking for a builder who can see the full picture, obsess over every detail, and know when to challenge what users ask for in favor of what they actually need.
