Logo for Information Design

Customer Service Agent (m/f/d)

Information Design

Key Facts

Remote From: 
Anywhere
Full time
English, German

Other Skills

  • •
    Prioritization
  • •
    Professionalism
  • •
    Communication
  • •
    Open Mindset
  • •
    Teamwork
  • •
    Empathy
  • •
    Willingness To Learn

Roles & Responsibilities

  • Gained initial experience in the IT industry or has strong IT affinity (lateral entry possible).
  • Demonstrates high customer orientation with professional demeanor, strong communication skills, empathy and commitment.
  • Familiar with JIRA and JIRA Service Desk.
  • Very good command of German and ability to communicate in English.

Requirements:

  • Handle inquiries in the B2B sector from professional to professional, carrying the company’s customer philosophy into practice.
  • Record, process, maintain, and prioritise inquiries at the service desk.
  • Monitor and uphold service level agreements (SLAs).
  • Act as an interface between the development department and our customers.

Job description

YOU...
  • are in contact with our customers and carry our customer philosophy out into the world. In the b2b sector, our service is provided from professional to professional. 
  • take care of enquiries as they arise. You record, process, maintain and prioritise them at the service desk. 
  • keep an eye on the service level agreements. 
  • act as an interface between our development department and our customers.
YOU...
  • have gained initial experience in the IT industry or have a lot of IT affinity, which makes a lateral entry possible. 
  • demonstrate a high level of customer orientation, professional demeanour, strong communication skills, empathy and commitment. 
  • are familiar with the use of JIRA and JIRA Service Desk. 
  • have a very good command of German and are also used to communicating in English. 
  • are an open-minded and team-oriented person who is keen to learn new things and constantly develop. 
  • are characterised by an independent, process-oriented way of working.
WE...
  • work with team spirit instead of hierarchy.
  • offer a varied project routine and new challenges.
  • stand for an open corporate culture.
  • offer training opportunities that keep you up to date and fit for the future.
  • offer the opportunity to work remotely from a German residence.
  • show our employees the appreciation they deserve.
YOU & WE...
Can you imagine supporting the ID1 team? 
Then get in touch via our careers page and let's get to know each other.
Apply for this job
About us

At Information Design, we pursue a clear mission: to help aviation companies unlock the full potential of their data.
We transform complex data into meaningful insights – forming the foundation for smart decisions, efficient processes, and sustainable innovation. For over 25 years, we have driven the digital transformation of aviation with passion and pioneering spirit – together with our strong team, based in Frankfurt. Our solutions aren’t just keeping pace with the times – they are setting the pace for the future of the industry.
Ready to apply?
APPLY
·

Customer Service Representative (B2B) Related jobs

WorldwideCustomer Service Representative (B2B)

Other jobs at Information Design

We help you get seen. Not ignored.

We help you get seen faster — by the right people.

🚀

Auto-Apply

We apply for you — automatically and instantly.

Save time, skip forms, and stay on top of every opportunity. Because you can't get seen if you're not in the race.

✨

AI Match Feedback

Know your real match before you apply.

Get a detailed AI assessment of your profile against each job posting. Because getting seen starts with passing the filters.

Upgrade to Premium. Apply smarter and get noticed.

Upgrade to Premium

Join thousands of professionals who got noticed and hired faster.