Customer Success Manager

Uscreen is a profitable and fast-growing SaaS company. We’re on a mission to revolutionize the way video entrepreneurs and creators monetize their content. Our all-in-one video membership platform helps creators generate revenue through subscriptions, communities, courses, and live-streamed events across web, mobile, and TV apps.

We’re building a team that doesn’t just support creators—we partner with them to help their businesses thrive. That’s where you come in.

What you’ll do

• Collaborate with our existing clientele, consisting of creators, founders, and CEOs, to foster the expansion of their online video subscription enterprises.
• Establish deep relationships with new and existing customers, understanding their challenges, and offering strategic guidance to help them meet their goals and maximize their ROI
• Own the client experience by establishing rapport, providing training, identifying opportunities and driving product adoption
• Expand current customer accounts through upsell opportunities of products and services
• Conduct negotiations with clients to secure contract renewals with price increases, balancing client satisfaction and company profitability
• Own data and analytics for all things related to the customer including segmentation, account health, adoption, NPS, and churn
• Become an industry expert by continuously seeking out and learning industry trends and best practices
• Act as an escalation liaison between the customer, Technical Support, and Product Development to help resolve technical issues blocking product adoption
• Provide customers with marketing, industry and platform best practices 
• Connect customers with ecosystem partners (i.e. software, agencies, production)
• Mitigate churn by proactively addressing leading indicators
• Maintain and update an accurate log of activity in our CRM system
• Partner cross-functionally with Product, Marketing and Sales to deliver a best-in-class customer experience 
• Preemptively spot patterns to improve usage and adoption
  
  

Do you have what it takes?

• 3+ years of Customer Success and/or Account Management, preferably in SaaS
• Excellent communication, presentation, written, negotiation and listening skills
• Demonstrated interest in the SaaS, online video, and influencer industries
• Growth mindset and a positive attitude
• Ability to organize and prioritize time and tasks
• Strong interpersonal skills to successfully communicate and negotiate with internal and external customers
• Graduate of a four-year university or equivalent professional experience
  
  

What We Offer

• Competitive compensation
• Clear path for career growth
• Flexible PTO
• Medical benefits with cost sharing: health, dental, and vision
• Remote-first work with a stable home base
• 401(k) plan with company match
• Stipends for technology, coworking space, and professional development
  
  

Note: Benefits may vary depending on location and local regulations. Final eligibility and coverage details will be shared during the hiring process.

Are you interested in applying?

• Click the “Apply for this position” button
• Fill out the short form
• We will review the applications and email candidates who qualify to set up a first-round interview