Key Facts

Remote From:

Full time

Senior (5-10 years)

English

Hard Skills

Account Management System Migration Customer Success Management Cross-Functional Collaboration Usage Tracking Customer Acquisition Management Project Management Stakeholder Communications Customer Success Management Meeting Facilitation Patient Monitoring Data-Driven Decision Making Microsoft Office SharePoint Server Customer Retention Customer Success Management Employee Onboarding Customer Relationship Management Problem Management

Other Skills

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Communication
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Leadership
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Adaptability
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Open Mindset
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Teamwork
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Time Management
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Trustworthiness
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Relationship Building

Roles & Responsibilities

8+ years’ experience in Customer Success, Account Management, or a similar customer-facing SaaS role
A natural relationship builder — confident, warm, and credible with stakeholders at all levels
Strong project management skills and the ability to juggle multiple clients with ease
A proactive mindset — you don’t wait for problems, you prevent them

Requirements:

Own the customer relationship from onboarding through to long-term success — you’re their trusted advisor and go-to partner
Lead engaging onboarding, workshops, and training sessions that set customers up for success
Run regular check-ins, reviews, and Quarterly Business Reviews that clearly demonstrate value
Proactively monitor customer health, usage, and engagement — and act early to keep clients thriving

Forwood Safety

About Forwood Safety

Forwood is an innovative, values-driven company with a laser focus on fatality prevention. Established in 1995, Forwood have grown from a small business to a cutting edge technology company supported by a strong consulting and coaching division. Forwood have developed globally standardized Critical Control Checklists for all Major Hazards and Critical Risks. These Checklists make a massive and profound difference in the workplace and they are offered as an integral part of our Fatality Prevention Solution.About Forwood:Forwood is about making the world a safer place to work by providing innovative safety solutions wherever human life is at risk. We are a specialist fatality prevention service provider; combining in-depth industry knowledge with leading edge technology and the latest thinking and approaches in safety tools and techniques; that deliver results.Forwood History:The corporation’s history began with an accident that occurred in 1981 when a young driller's offsider had 3 fingers amputated after going through the top cogs on a percussion drill rig. On that day the offsider was lucky not to fall from the top of the drill mast and lose his life. Today that offsider is the CEO of Forwood Safety and he has dedicated his life to fatality elimination in the workplace.Vision & Values:It is our dream to eradicate fatalities from the workplace and make these unacceptable events a safety statistic of the past. Through industry collaboration we truly believe this is possible, and thus, our focus is unwavering. This is why Forwood Safety exists, and why the Forwood Group of companies were created. To eliminate and totally eradicate fatalities from the workplace and to see all employees and contractors return home each day safe and sound.Locations:Like many modern organizations, Forwood has a multitude of satellite offices strategically positioned around the globe.

Founded: 2018

Company size: 51 - 200

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Job description

Build relationships. Drive impact. Save lives.

Are you a people-first Lead Customer Success Manager who thrives on building trusted relationships and helping customers win?

At Forwood, we don’t just sell software — we help some of the world’s largest organisations prevent fatalities and serious incidents. We’re looking for an energetic, proactive Lead Customer Success Manager who loves working closely with customers, driving adoption, and turning partnerships into long-term success stories.

If you’re motivated by purpose, ownership, and real-world impact, this role is for you.

What you’ll be doing

Own the customer relationship from onboarding through to long-term success — you’re their trusted advisor and go-to partner
Lead engaging onboarding, workshops, and training sessions that set customers up for success
Run regular check-ins, reviews, and Quarterly Business Reviews that clearly demonstrate value
Proactively monitor customer health, usage, and engagement — and act early to keep clients thriving
Translate customer goals into clear success roadmaps and outcomes
Spot opportunities to expand value through deeper adoption or additional Forwood solutions
Work closely with Product, Sales, Support, and Marketing to deliver a seamless customer experience
Feed customer insights back into the business to continuously improve what we do

What we’re looking for

8+ years’ experience in Customer Success, Account Management, or a similar customer-facing SaaS role
A natural relationship builder — confident, warm, and credible with stakeholders at all levels
Strong project management skills and the ability to juggle multiple clients with ease
A proactive mindset — you don’t wait for problems, you prevent them
Comfortable working cross-functionally in a fast-moving SaaS environment
Large-scale systems migration and change management experience

Bonus points if you have:

Experience onboarding, implementation and migration of SaaS platforms
Exposure to safety, risk, compliance, or heavy industries
Experience using CRMs and customer success tools
A data-driven mindset when it comes to customer health and retention

Why join Forwood?

Make a real difference — our work helps eradicate workplace fatalities
Partner with some of the largest organisations in the world
Be part of a purpose-driven, growing global SaaS company
Have genuine ownership, influence, and career growth opportunities
Work with passionate people who care deeply about customers and outcomes

If you’re excited by meaningful work, love building strong customer relationships, and want to be part of something that truly matters — we’d love to hear from you.

Apply now and help us make work safer for everyone.