Key Facts

Remote From:

Freelance

Junior (1-2 years)

English

Hard Skills

Microsoft Bookings Property Management KPI Reporting Sales Prospecting Social Media Customer Engagement Business Partnering Basecamp Sales Development Google Workspace Social Media Management Guest Relations

Other Skills

•
Collaboration
•
Communication
•
Time Management
•
Proactivity
•
Customer Service
•
Organizational Skills
•
Problem Solving

Roles & Responsibilities

1–2 years of experience in hospitality or a related field, with experience using PMS systems and online booking platforms
Proficiency with Google Workspace (GSuite), Basecamp, and social media platforms; solid online customer engagement
Strong organizational and time-management skills plus excellent communication, collaboration, and problem-solving abilities
Interest in developing a career in sales and/or revenue management; strong English writing skills; experience in social media management is a plus

Requirements:

Manage reservations for short- and long-term stays and guide guests through the full booking process with personalized assistance
Respond to inquiries via phone, email, social media, and chat platforms in a timely and professional manner
Accompany and support guests throughout their stay, handling all guest service–related matters and identifying opportunities to enhance their experience
Collaborate with Sales, Marketing, and Operations to improve service standards, track guest interactions, analyze feedback, and identify sales opportunities

Corporate Stays

About Corporate Stays

For over 15 years, Corporate Stays has been the trusted leader in providing exceptional temporary housing solutions across Canada. We specialize in premium, fully furnished residences that cater to the unique needs of professionals, families, and individuals in transition. Our expert team takes a personalized approach, collaborating with each guest to find the perfect match in terms of size, location, amenities, and budget. Every Corporate Stays suite is meticulously designed by our company Casa Suarez and furnished to a five-star standard, offering the comforts and conveniences of home. With a vast network of over 10,000 suites in hundreds of cities, we can accommodate any requirement, whether it's for business travel, employee relocation, insurance claims, or extended stays. Discover a place where comfort meets convenience, where temporary feels like home. Experience the Corporate Stays difference. Globally, a team of over sixty passionate corporate housing specialists and partners hand-pick and personally manage each property to ensure that guests are offered the very best. As a full-service corporate housing provider, CorporateStays.com offers guests complimentary concierge services and worldwide guest support to provide travellers with the perfect place to stay while away from home.

Founded: 2018

Company size: 51 - 200

Website LinkedIn See all jobs →

Job description

Reservations Specialist

Department: Sales
Type: Freelance – Full Time (48 hours per week)
Shifts: rotating schedules between Monday and Sunday
Work from home

About The Embera Collection

The Embera Collection is a hospitality group of eco-friendly luxury boutique hotels, eco-lodges, and resorts across Panama and Latin America. Each property is committed to preserving the surrounding ecosystem and creating a positive environmental and social impact.

Sustainability at Embera goes beyond small gestures — it is about actively protecting nature and supporting the communities around each property. We dedicate 1% of all sales to reforestation and conservation projects and prioritize hiring local talent, offering competitive benefits and opportunities for career growth.

Learn more at: www.emberacollection.com

Position Summary

At The Embera Collection, we believe everyone plays a key role in delivering exceptional guest satisfaction.

As a Reservations Specialist, you will be responsible for managing guest inquiries, handling bookings, and ensuring a seamless guest journey from the initial contact through the entire stay. You will work closely with the sales, marketing, and operations teams while maintaining constant communication with guests and service providers.

This role requires strong customer service skills, sales orientation, and the ability to build lasting guest relationships that strengthen brand loyalty.

Key Responsibilities

Manage reservations for short- and long-term stays.
Guide guests through the full booking process and provide personalized assistance.
Accompany and support guests throughout their stay, handling all guest service–related matters.
Respond to inquiries via phone, email, social media, and chat platforms in a timely and professional manner.
Identify guest needs and proactively enhance their experience.
Track and analyze guest interactions across online and offline channels.
Collaborate with sales and marketing to improve service standards and brand positioning.
Identify sales opportunities and encourage repeat business.
Analyze guest feedback and prepare performance reports.
Maintain strong relationships with guests and partners.

Requirements

1–2 years of experience in hospitality or a related field.
Experience using PMS systems and online booking platforms (experience with multiple systems is a plus).
Solid understanding of online customer engagement channels.
Proficiency in Google Workspace (GSuite), social media platforms, and Basecamp.
Strong organizational and time management skills.
Excellent communication, collaboration, and problem-solving abilities.
Experience in social media management is a plus.
Strong English writing skills (highly valued).
Interest in developing a career in sales and/or revenue management.

Who We’re Looking For

We’re looking for personality, passion, and drive — not just a resume. If you’re proactive, guest-oriented, and excited about hospitality and sustainability, we would love to hear from you.

Show us what you’ve got!

Ready to apply?

APPLY

Share ·