Key Facts

Remote From:

Full time

English

Hard Skills

Peer Support Motivational Interviewing Electronic Health Record Applications Rehabilitation Care Coordination Software Metrics Customer Engagement Telehealth Addiction Counseling Addiction Counseling Biomedical Instrumentation Emotional Health Privacy Law Cross-Functional Collaboration Meeting Facilitation

Other Skills

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Progress Reporting
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Cultural Responsiveness
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Advocacy
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Verbal Communication Skills
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Empathy

Roles & Responsibilities

Minimum two years of experience as a peer recovery coach, peer support worker, or addiction counselor.
Minimum two years of experience in a medical practice or behavioral health field, including documentation within an electronic health record and close communication with providers.
Personal experience with substance use disorder treatment and recovery, either through one's own journey or through close personal or professional relationships with individuals navigating SUD care.
Exceptional written and verbal communication skills, with the ability to engage diverse audiences and demonstrate cultural awareness and responsiveness.

Requirements:

Serve as a contact point between established clients and the Bicycle Health program.
Offer peer-based support through one-on-one coaching and facilitation of peer support groups.
Document in the electronic health record in real time during client visits, ensuring documentation quality suitable for medical providers.
Utilize patient management tools to track client progress, maintain engagement between medical visits, and document participation in treatment and support services.

Bicycle Health

Health Care

About Bicycle Health

There’s a moment you realize that you can’t continue like this. You want better days, better relationships, and more possibilities. When you’re in the depths of opioid use disorder (OUD), it takes strength and courage to act on that moment. At Bicycle Health, we believe that choosing to start recovery creates hope in the face of hardship. With us, your care begins as soon as you reach out. Most patients get an appointment on the same day or the day after. Our personalized care and medication plans offer professional support and suboxone to control withdrawal. On your best days and your worst days, we’re always here for you. About 95% of patients end problematic opioid use within just one week. And 88% of patients who have been in care with us for a year or more see positive outcomes including easier days, steady employment, and healthier relationships. No one does this alone. Our community of doctors, care providers, and support groups are available every day. With regular check-ins, we’ll work with you to update your care as you make progress. We know that with the right treatment, you can overcome OUD and build a life you love.

Company type: Startup

Industry: Health Care

Founded: 2018

Company size: 51 - 200

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Job description

The Opioid Epidemic is a public health crisis with a highly effective but underutilized clinical intervention - millions of Americans are physically dependent on Opioids but only 10% of those likely to have OUD actually access treatment. Bicycle Health addresses this gap by maximizing accessibility, affordability, and overall quality of care by enabling highly qualified clinicians to reach patients broadly and efficiently through our online platform.

The Recovery Coach plays a vital role in supporting patients with opioid use disorder by providing peer-based recovery support as part of the Bicycle Health care team. The Recovery Coach meets with clients on a regular basis, documents the visit, provides peer support and reviews recovery goals. This role is crucial in delivering holistic care services by providing support across multiple systems and frameworks of care. This position focuses on engagement, motivation, and advocacy, helping patients navigate their recovery journey.

Location: Remote

Schedule: Sunday1:30pm-10pm EST /Monday-Thursday 3:30pm-12:00am EST

Training Schedule (4 weeks): Monday- Friday10 AM- 7:00 PM EST

Target Pay: $23.00-25.00/ per hour - Compensation to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.

Benefits:

3 Weeks PTO + 8.5 days of additional sick time + 10 paid holidays
Paid parental leave
100% Employer Paid Medical, Dental, and Vision Insurance
Employer Paid STD & LTD
401k
$50 monthly Remote Work Stipend

You can expect to:

Serve as a contact point between established clients and the Bicycle Health program.
Offer peer-based support through one-on-one coaching and facilitation of peer support groups.
Document within the electronic health record in real-time while visiting with the client; document with a quality suitable to medical provider
Utilize patient management tools to track client progress, maintain engagement between medical visits, and document their participation in treatment and support services.
Engage clients in conversation and education about substance use, treatment, and recovery.
Gain knowledge of community, online, and other relevant support resources, and provide clients with information to help them achieve their treatment and recovery goals.
Identify barriers to full participation in the Bicycle Health program and communicate barriers to appropriate clinical team members as needed to address them.
Gain a deep understanding of the Motivational Interviewing framework and apply it consistently in all client interactions.
Maintain close, efficient communication with medical providers and other support staff involved in the care of assigned clients.
Attend and contribute to all assigned meetings.
Understand and support our identified program quality improvement metrics.
Regular and predictable attendance is required.
All other duties as assigned.

Qualities we're looking for:

Minimum two years of experience as a peer recovery coach, peer support worker or addiction counselor.
Minimum two years of experience in a medical practice or behavioral health field , including documentation within the electronic health record and close communication with providers.
Personal experience with substance use disorder (SUD) treatment and recovery, either through direct involvement in one's own recovery journey or through close personal or professional relationships with individuals navigating SUD care. The key focus is the ability to relate to and empathetically discuss the unique challenges faced by individuals engaged in SUD treatment.
Exceptional communication skills, both written and verbal, tailored to effectively engage with diverse audiences.
Exhibits cultural awareness and responsiveness, recognizing and respecting the diverse backgrounds and needs of clients.
Understanding of confidentiality requirements for the handling of client information.
Ability to practice self-care to maintain emotional and mental well-being while supporting individuals with complex needs.
Demonstrated ability to thrive in a multidisciplinary team that focuses on company-level goals.
Ability to travel up to 5% of the time.

This is a full-time (40hrs per week) remote position.

#LIRemote #zr

Recruitment Scam Notice

We are aware of fraudulent recruiting messages circulating that claim to represent our company. Please note:

All official communication from our recruiting team will come from an @bicyclehealth.com email address.
We will never ask you to pay fees, purchase equipment, or provide financial information as part of our hiring process.
We will never request your Social Security number or banking information before an offer of employment is made.
We only conduct interviews through legitimate, scheduled channels and will never make job offers via text message or chat apps.

If you believe you have been contacted by someone misrepresenting our company, please report it to careers@bicyclehealth.com.

About Bicycle Health:

Bicycle Health is a telemedicine group that specializes in the evidence-based treatment of individuals with Opioid Use Disorder using buprenorphine. We’ve grown our clinical staff of medical providers caring for patients, across 32 states, and we employ a large ancillary staff for support with technologic and administrative needs, clinical and behavioral support, and care coordination. Our innovative model has achieved clinical outcomes that exceed expectations for standard-of-care in-person treatment nationally. Our mission is to increase access to high quality, affordable, convenient and confidential Opioid Use Disorder treatment for all.

Bicycle Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other basis forbidden under federal, state, or local law.

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