Key Facts

Remote From:

Full time

Junior (1-2 years)

English

Hard Skills

Client Services Client Services Cross-Functional Collaboration Expediting Orders Communicating With Patients Aftercare Project Collaboration Escalation Management Account Management Forward Planning Customer Development Data Entry Employee Onboarding Inventory Management Regional Settings User Feedback Online Communication

Other Skills

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Analytical Skills
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Relationship Management
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Listening Skills
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Non-Verbal Communication
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Teamwork
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Proactivity
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Organizational Skills
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Detail Oriented
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Social Skills
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Self-Motivation

Roles & Responsibilities

Bachelor’s degree with 2+ years of related experience
1-2 years of Client Services or Customer Training/Support experience preferred
Strong analytical and planning skills with meticulous data entry
Excellent interpersonal and communication skills with a strong customer/patient focus and ability to collaborate cross-functionally

Requirements:

Support two sales regions to ensure timely access to clonoSEQ ordering for providers and care teams
Manage provider onboarding process for expedited ordering and customers who have clonoSEQ integrated in their EMR
Build and maintain strategic relationships with customers and drive satisfaction through superior service and execution
Collaborate with Account Operations Leads to manage internal processes for addressing institution-specific onboarding requirements

Adaptive Biotechnologies Corp.

Biotech: Biology + Technology

About Adaptive Biotechnologies Corp.

Adaptive Biotechnologies is a pioneer and leader in immune-driven medicine that aims to improve people’s lives by learning from the wisdom of their adaptive immune systems. Adaptive’s proprietary immune profiling platform reveals and translates insights from our adaptive immune systems with unprecedented scale and precision. Working with drug developers, clinicians and academic researchers, we are applying these insights to develop products that will transform the way diseases -- such as cancer, autoimmune conditions, and infectious diseases -- are diagnosed and treated. For more information, please visit adaptivebiotech.com.

Company type: SME

Industry: Biotech: Biology + Technology

Founded: 2018

Company size: 501 - 1000

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Job description

At Adaptive, we’re Powering the Age of Immune Medicine. Our goal is to harness the power of the adaptive immune system to transform the way diseases are diagnosed and treated.

As an Adapter, you’ll have the opportunity to make a difference in people’s lives. With Adaptive, you’ll create a career highlight through collaboration with bright, curious colleagues working at the apex of innovation and application.

It’s time for your next chapter. Discover your story with Adaptive.

Position Overview

As an Account Operations Specialist, you will be supporting the company’s clinical product clonoSEQ. In this customer support role, you will partner with Adaptive Biotechnologies Account Operations Leads, Clinical Services and Field Based Teams to ensure our clinicians and their patients have an exceptional experience.

Key Responsibilities and Essential Functions

Support two sales regions to ensure timely access to clonoSEQ ordering for providers and care teams
Manage provider onboarding process for expedited ordering and customers who have clonoSEQ integrated in their EMR
Build and maintain strategic relationships with customers and drive satisfaction through superior service and execution.
Collaborate with Account Operations Leads to manage internal process for addressing institution-specific onboarding requirements.
Ensure accurate and timely reporting of information related to new prospects.
Serve as customer liaison for priority internal initiatives requiring customer engagement.
Educate customers on new support offerings to maximize brand performance.
Manage clonoSEQ collection kit inventory in your two regions
Collaborate with the Clinical Services team to ensure efficient and effective communication with clinicians and their care team.
Serve as a point of customer escalation engagement
Contribute to a culture of success and ongoing business and goal achievement.
Support patient pull through efforts with timely customer follow-up and reporting
All other duties as assigned

Position Requirements (Education, Experience, Other)

Required

Bachelor’s degree + 2 years of related experience
- 1-2 years prior Client Services or Customer Training/Support experience is strongly preferred.
Proactive approach to work; strong personal drive and desire for feedback.
Strong customer and patient focus with a clear understanding of HIPAA requirements.
Must have strong analytical and planning skills with keen attention to detail and meticulous data entry skills.
Effective project collaborator able to work autonomously to advance the team toward agreed-upon goals.
Strong interpersonal and organizational skills with excellent listening, oral and written communication skills.

#LI-Remote

Compensation

Salary Range: $63,500 - $95,300

Other compensation elements include:

equity grant
bonus eligible

ALERT: Malicious groups posing as Adaptive employees have recently used fraudulent email aliases to extend employment offers, provide fake documents, and request sensitive personal and financial information. Legitimate Adaptive employment opportunities are initiated through our careers page and extended after multiple interviews with verified employees. Adaptive does not ask new hires to purchase anything out-of-pocket, including home office supplies and equipment.

Interested in this position, but don’t meet all the requirements? Adaptive is committed to building diverse, equitable, and inclusive teams across our organization. Please consider applying even if your experience doesn’t match all the qualifications; you may be the exact candidate we’re searching for!

Adaptive is not currently sponsoring candidates requiring work authorization support for this position.

Adaptive’s posted compensation information includes a base salary (or hourly rate) range and summary of other available total compensation. The base salary range represents a minimum-to-maximum salary (or hourly rate) available to candidates upon extension of offer. Base salary is thoughtfully considered upon offer and is determined through multiple evaluation checks throughout the interview process, including: a candidate’s ability to meet minimum qualifications (skills/experience/education), a candidate’s ability to thoughtfully address preferred qualifications, current market conditions, and internal pay equity. Listed base salary is exclusive of bonus, commission, equity, differential pay, benefits, and other incentives.

Adaptive's benefits at-a-glance.

Adaptive Biotechnologies is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. Please refer the “Know Your Rights: Workplace Discrimination is Illegal” Poster for more information. If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email hr@adaptivebiotech.com.

If you have a disability and you believe you need a reasonable accommodation to search for a job opening or to submit an online application, please e-mail accommodations@adaptivebiotech.com. This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

NOTE TO EMPLOYMENT AGENCIES: Adaptive Biotechnologies values our relationships with our Recruitment Partners and will only accept resumes from those partners who have active agreements with Adaptive. Adaptive Biotechnologies is not responsible for any fees related to resumes that are unsolicited or are received by any employee of Adaptive Biotechnologies who is not a member of the Human Resources team.

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