Cloud IT Specialist

It’s not just about the tech; it’s about the people!

Career TEAM is a leading workforce development organization on a mission to transform lives.  We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country.  At Career TEAM, we’re solving today’s unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here.

Why Join us?

By joining this amazing company, you will be:

• A member of a dynamic team, shaping the future of our IT department.
• Working on cutting-edge cloud technologies and enterprise software solutions.
• Making a tangible difference in the lives of people.
• Growing and learning at an accelerated pace in an environment that values innovation and initiative.

Your Impact on Career Team's Success:

As a Cloud IT Specialist, you will be instrumental in supporting our cloud-based IT operations.  This is a multifaceted role ideal for someone who is passionate about IT service delivery and gets excited by new challenges.  This role with fulfill both basic IT functions such as troubleshooting and end-user support, as well as specialized functions such as ITSM configuration and management (Freshservice), as well as asset and license management.  You will support both our Philippines and United States teams and you will assist with items such as:

• Classifying and prioritizing tickets based on defined severity levels (P1, P2, P3) and business impact to streamline resolution processes.
• Providing help desk support via phone, video call, chat, & email.
• Troubleshooting technical issues for company employees.
• Design, implementation, and continuous improvement of specific automations and processes (Freshservice and other tools).
• Managing our ITSM (Freshservice) and helping create connections and automations between various systems.
• Managing mobile device enrollment, security, and application updates using Microsoft Intune and Apple Business Manager.
• Handling access management and license provisioning for tools like Google Workspace, Microsoft 365, Adobe, Jira, and more.
• Maintaining an inventory of mobile devices and other equipment.
• Overseeing Windows Autopilot for device setup and lifecycle management.
• Troubleshooting network issues and administering endpoint security solutions to ensure compliance.
• Developing and revising IT Department processes and knowledge base.
• Assisting with access reviews and security audits.

What We're Looking For:

• Outgoing and personable candidates with strong customer service skills.
• Strong English skills is required.
• Strong familiarity with Freshservice or another ITSM.
• Bachelor's degree, or equivalent, from an accredited institution, or equivalent experience.
• Located in Philippines.
• Willingness to work night shift.
• Relevant certifications (e.g. Microsoft Certified: Azure Administrator, Google Workspace Admin) are preferred, but not required.
• Strong problem-solving skills with attention to detail.
• Excellent communication skills to explain technical concepts to a non-technical audience.
• Proactive approach to continuous learning and professional development.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Passion for innovation and a desire to make a positive impact on users' lives.
• General knowledge of at least one programing/scripting language is a plus, but not required.