Customer Success Executive

Customer Success Executive (Full-Time)

About the Role

We are looking for a Customer Success Executive (CSE) to support our customers and ensure smooth coordination across projects. This is a full-time remote role (Singapore hours, 9:30 AM 6:30 PM SGT, Monday to Friday).

You will handle customer enquiries, assist with quotations, and coordinate with internal teams. Beyond daily support, this role offers the opportunity to work with generative AI tools (including our Superbench platform, which automates ~60% of customer queries) and progressively grow into account management.

Core Responsibilities

• Respond promptly to customer enquiries across WhatsApp, email, calls, and social media messages.
• Manage appointment scheduling, reminders, and follow-ups.
• Prepare and send quotations.
• Coordinate with external vendors (e.g., makeup artists) and internal team members to ensure smooth project delivery.
• Provide general administrative support, including documentation, assisting with reporting, and supporting team members in day-to-day operations.
• Growth Responsibilities (progressive with training)
• Supervise and train the Superbench AI platform to improve accuracy and automation.
• Track customer interactions and update records in CRM tools.
• Monitor lead conversions (e.g., from social media enquiry to confirmed booking).
• Assist with collecting client feedback and preparing simple reports.
• Support continuous process improvements to enhance customer experience.

What Were Looking For

• Strong communication skills in English (written and spoken).
• Organized, detail-oriented, and comfortable managing multiple priorities.
• Customer-first mindset with a solution-oriented approach.
• Open to learning and applying AI-driven tools in daily work.
• Growth mindset with ambition to develop into account management.
• Diploma or Degree preferred, but not required if you have relevant experience.
• Minimum 1 year of relevant experience, ideally 2-3 years, in customer service, social media engagement, or client coordination.
• Familiarity with creative industries (photography, videography, events) is a plus.

Working Hours

• Monday to Friday
• 9:30 AM 6:30 PM (Singapore time)
• 1-hour lunch break

Requirements

• A reliable laptop with stable internet connection.
• A spare mobile phone (business number will be provided).
• Openness to learning and incorporating AI technology into daily work.

Career Progression

This role is structured as a growth pathway. With strong performance, the CSE can progress into an Account Executive or Account Manager role within 2 years, taking on greater responsibility in client servicing and project management.