Previous experience leading or supervising a telemarketing or sales team.
Strong understanding of telemarketing campaigns, KPIs, and performance metrics.
Excellent organizational, reporting, and analytical skills.
Ability to manage multiple campaigns and priorities simultaneously.
Requirements:
Oversee and manage the telemarketing team's daily operations with workforce planning and scheduling based on campaign requirements.
Track attendance using Sprout, address attendance concerns, report trends, and ensure policy compliance.
Monitor performance against KPIs and campaign goals, identify gaps, drive improvements, and produce regular performance reports (e.g., via ClickUp).
Create and extract telemarketing reports; monitor agents' dials, output, and productivity, and escalate issues to protect client targets and campaigns.
Job description
Telemarketing Team Leader Position Title: Telemarketing Team Leader Role Overview The Telemarketing Team Leader is responsible for overseeing the day-to-day operations, performance, and productivity of the companys telemarketing team. This role ensures that telemarketing campaigns are executed effectively, targets are met, and client expectations are consistently achieved. The Telemarketing Team Leader plays a key role in workforce management, performance monitoring, reporting, and issue escalation. Key Responsibilities Team & Workforce Management Attendance Management Campaign & Performance Oversight Productivity & Reporting Issue Identification & Escalation Oversee and manage the telemarketing teams daily operations.
Ensure proper workforce planning, scheduling, and coverage based on campaign requirements.
Monitor team capacity and workload to support campaign success.
Track and manage team attendance using Sprout.
Address attendance-related concerns promptly and ensure compliance with company policies.
Report attendance trends and issues as needed.
Ensure telemarketing campaigns are on track to meet or exceed client targets.
Monitor individual and team performance against KPIs and campaign goals.
Identify performance gaps and work with relevant stakeholders to address them.
Track employee productivity and campaign progress using ClickUp.
Prepare and submit regular performance reports on telemarketing campaigns and team productivity.
Provide clear insights and data-driven updates to management and stakeholders.
Proactively identify operational, performance, or compliance issues within the telemarketing team.
Document issues clearly and accurately.
Escalate concerns to the appropriate departments or leadership in a timely manner.
Support resolution efforts to minimize impact on clients and campaigns.
Tools & Systems Qualifications & Skills Key Competencies Work Arrangement This role is critical in ensuring the telemarketing team operates efficiently, remains productive, and consistently delivers results aligned with client expectations. ClickUp – Productivity and task management
Dialers – As required per campaign
Sprout – Attendance tracking and management
Previous experience leading or supervising a telemarketing or sales team.
Strong understanding of telemarketing campaigns, KPIs, and performance metrics.
Excellent organizational, reporting, and analytical skills.
Ability to manage multiple campaigns and priorities simultaneously.
Strong communication skills with the ability to escalate issues clearly and professionally.
Experience using productivity, attendance, and dialer tools is an advantage.
Leadership and accountability
Data-driven decision-making
Attention to detail
Problem identification and escalation
Client and results-focused mindset
Work from Home / Remote Setup ==========================================
We need a Telemarketing Team Leader who can:
Create and Extract Telemarketing Reports
Monitor the Telemarketing agents daily, looking at their dials, output, productivity, and provide updates on the daily for each account.
