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SAP Service Cloud V2 Functional Consultant

PradeepIT Consulting Services Pvt Ltd

Roles & Responsibilities

  • 4-6 years of experience as SAP Sales and Service Cloud V2 Functional Consultant
  • Hands-on experience in SAP Service Cloud V2 with at least one implementation or support project
  • Solid understanding of SAP Sales and Service Cloud V2 architecture, capabilities, and extensibility options
  • Ability to gather requirements, perform fit-gap analysis, and convert into functional documentation

Requirements:

  • Participate in requirement gathering sessions and functional workshops
  • Understand business processes and map them to the capabilities of SAP Sales and Service Cloud V2
  • Prepare BRD and functional specifications
  • Configure SAP Service Cloud V2 based on business needs (e.g., business roles, workflow rules, service levels, ticket management)

Job description

Job Description

Candidate should have 4 - 6 years of experience as SAP Sales and Service Cloud V2 Functional Consultant.

Participate in requirement gathering sessions and functional workshops.

Understand business processes and map them to the capabilities of SAP Sales and Service Cloud V2.

Prepare Business Requirement Documents (BRD) and functional specifications.

Configure SAP Service Cloud V2 based on business needs (e.g., business roles, workflow rules, service levels, ticket management, etc.).

Prepare and execute test scripts, support UAT (User Acceptance Testing), and ensure quality assurance of the configured solution.

Provide ongoing support during project phases such as build, test, deployment, and hypercare.

Collaborate with technical teams on integration needs, data migration, and custom development.

Skills Required

Hands-on experience in SAP Service Cloud V2 (minimum 1 implementation or support project).

Solid understanding of SAP Sales and Service Cloud V2 architecture, capabilities, and extensibility options.

Ability to gather requirements, perform fit-gap analysis, and convert into functional documentation.

Strong knowledge of business process flows in Sales and Service areas (e.g., lead-to-quote, ticket management, SLA, routing rules).

Experience in preparing BRDs, test cases/scripts, training materials, and user documentation.

Familiarity with SAP Service Cloud V2 configuration tools, such as:

Workflow Rules

Business Rules

User Roles & Authorizations

Service Levels & Categorization Schemas

Experience in Key user tools and screen adaptations

Experience in creation of Org structure, Material and customer data

Exposure to SAP C4HANA implementation methodology and deployment options

Understanding of integration scenarios with SAP S/4HANA or other backend systems.

Strong analytical, problem-solving, and communication skills.

Ability to work in agile/scrum environments and interact directly with clients and stakeholders.

Graduation and above
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