5+ years of hands on SAP CRM core configuration and project delivery experience with at least one SAP CRM project full implementation in the Utilities sector.
Must have experience and strong awareness of SAP CRM to ISU middleware configuration. (BDOCS)
Strong Knowledge of Business transaction configuration for example IR
Knowledge of technical master data structure in CRM (business partner as well as utilities specific technical master data)
Comprehensive understanding of the SAP WEB UI and UI component workbench.
Must have knowledge of the following business processes with experience in the utilities arena
Move in/Move out
Payment Scheme
Contract management
Complaints
Campaigns Management
Experience with ERMS, SAP Gateway & Fiori would be a plus
Strong communication skills required: written, verbal, strong interpersonal skills and able to participate actively in project requirement discussions and business process analysis.
Experience in performing impact assessments in the CRM area and writing lower level design specifications.
Ability to work collaboratively across the different SAP work streams (functional and technical teams) and with the different stakeholders.
