Key Facts

Remote From:

Anywhere

Full time

English

Hard Skills

Other Skills

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Troubleshooting (Problem Solving)
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Collaboration
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Communication
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Active Listening
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Interpersonal Communications
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Learning Agility
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Prioritization
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Presentations
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Problem Solving

Roles & Responsibilities

Extensive experience with Live Chat setup, Einstein Bot, Omni-Channel setup, Service Cloud, Experience Cloud, and integrations (GitHub), with hands-on knowledge of LWC.
Strong software development lifecycle knowledge and automation; proficient in OOP/Functional programming (Apex, JavaScript, Python) and data modeling on the Salesforce platform.
Excellent communication, documentation, and stakeholder management skills; ability to work independently, prioritize tasks, and collaborate with Business/Product teams using Jira and GitHub.
Knowledge of Salesforce best practices and platform services (Mulesoft, Platform Events); willingness to learn new technologies and provide on-call incident management when needed.

Requirements:

Design, develop, test, and deploy Salesforce-based solutions including Einstein Bot and Live Chat, focusing on best practices and reusability; align with business requirements.
Collaborate with Business/Product teams to gather requirements, track progress (JIRA, GitHub), and maintain a customer-centric relationship.
Provide on-call application support, incident management, and troubleshooting; perform periodic maintenance to ensure platform stability.
Implement and configure Salesforce clouds (Service Cloud, Experience Cloud), Omni-Channel, Mulesoft, Platform Events, and LWC; ensure effective data modeling and customization to drive platform improvements.

PradeepIT Consulting Services Pvt Ltd

About PradeepIT Consulting Services Pvt Ltd

Join PradeepIT: Innovating Information Technology and Solutions We pride ourselves on delivering exceptional results in the digital era of Information and Technology. With a track record of successful projects across offshore, nearshore, and onshore locations, we've built a clientele spanning 3 continents and 100+ companies. Our 380+ successful projects reflect our commitment to excellence. At PradeepIT, we prioritize the satisfaction of our resources, followed closely by meeting the needs of our clients and partner companies. Our service offerings include Outsourcing, Managed Services, Recruitment Process Outsourcing, Customer Relationship Management, Web Designing & Development, Content Development, and E-commerce Management. We specialize in SAP S/4 HANA, SAP Customer Data Cloud (Gigya), SAP CPQ (Calliduscloud), SAP Customer Experience, Mobility, Android, iOS & Hybrid development for native application developments. Our core value of "Join As Employee With Us And Grow Up As Entrepreneur" drives our mission. We proudly introduce our venture companies: 1. HG Infotech Pvt Ltd 2. Beli Brother Consulting Pvt Ltd 3. Involvemind 4. Stackglobe 5. Prastuti Consulting 6. Khahara Consulting 7. Thinkhigh And many more to come in the near future. We invite you to be part of our clients' success stories by adopting the latest technology and continually improving processes. If you'd like to learn more about us or have specific questions, visit www.pradeepit.com, call us at 08047363377, or email info@in.pradeepit.com. Let's work together on your next project!

Founded: 2018

Company size: 51 - 200

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Job description

Salesforce Einstein Bot | Brillio | Remote

Primary skills: Live chat setup, Einstein Bot, Service cloud, experience cloud, Github, apex, Integration, LWC
Shift timing:11 to 8 PMExperience: 4 to 6 yearsLocation: RemoteNumber of Positions: 01

Experience with Live chat setup, Einstein Bot, and Omni Channel setup. (Must to have) Knowledge of Best practices. Software development lifecycle and automation. Understand and define requirements, Design, Develop, Test, and deploy software that will help drive improvements on the platform. Solid understanding of OOP/Functional programming in various languages such as Apex, Python, JavaScript, and related. Knowledge of Best practices. Software development lifecycle and automation. Be passionate about learning and adopting new technologies. Communicate on a regular basis, at action log meetings with the Business team, on tracked progress (using JIRA, GitHub) and maintain a Customer Centric approach and relationship with the Business/Product team. Successful practical problem-solving, excellent written and interpersonal communication, and documentation skills. Ability to prioritize tasks and work independently without too much guidance at times (asking the right questions). Knowledge and experience in the different "clouds" and on the platform including Mulesoft, Platform Events, LWC and related. Some periodic on-call duties to provide application support, incident management, and troubleshooting when needed. Continue to bridge the gap between development and business with a strong bias towards Best Practices and Reusability as well as leveraging out of the boxfunctionality. Should have broad and deep technical knowledge but they also need to possess listening, communication, and presentation soft skills. Should be able to recommend the best solution for a given set of requirements and articulate the trade-offs involved in choosing one solution over another. Rich experience in Salesforce project implementation, Configuration and Customization. Good experience in data modeling and product development on Cloud platform