Logo for PradeepIT Consulting Services Pvt Ltd

Genesys Cloud Architect

Roles & Responsibilities

  • 7+ years of experience in Genesys Cloud/Contact Center solutions
  • Proven track record in designing and implementing scalable, user-friendly Genesys Cloud deployments
  • Experience with CRM integrations (Salesforce, SAP) and agent scripting
  • Experience with IVR bots, chatbots, speech analytics, real-time and historical reporting, and workforce management

Requirements:

  • Architect, design, and implement Genesys Cloud solutions for contact centers with a focus on scalability and usability
  • Lead integrations with CRM systems (e.g., Salesforce, SAP) and develop/maintain agent scripts
  • Develop and optimize IVR, bot (IVR, chatbots), speech analytics, and workforce management capabilities, along with real-time and historical reporting
  • Collaborate with cross-functional teams to define requirements, deliver high-quality solutions, and ensure successful project outcomes

Job description

Genesys Cloud Architect

Work Mode: Remote

Experience: 7+ Years

Project Overview: We are seeking a skilled and experienced Genesys Cloud Developer to join our dynamic team. The ideal candidate will have a strong background in developing and implementing Genesys Cloud solutions, with a focus on creating efficient, scalable, and user-friendly applications. This role requires a deep understanding of contact center technologies and the ability to work collaboratively with cross-functional teams to deliver high-quality solutions.


Key Skills:

  • Realtime & Historical reporting analytics.
  • IVRBots, ChatBots, Speech analytics, Workforce Management
  • Experience with CRM integrations such as Salesforce, SAP
  • Agent scripts
  • Good analytical and communication skills

Cloud Architect Related jobs

Other jobs at PradeepIT Consulting Services Pvt Ltd

We help you get seen. Not ignored.

We help you get seen faster — by the right people.

🚀

Auto-Apply

We apply for you — automatically and instantly.

Save time, skip forms, and stay on top of every opportunity. Because you can't get seen if you're not in the race.

AI Match Feedback

Know your real match before you apply.

Get a detailed AI assessment of your profile against each job posting. Because getting seen starts with passing the filters.

Upgrade to Premium. Apply smarter and get noticed.

Upgrade to Premium

Join thousands of professionals who got noticed and hired faster.