Key Facts

Remote From:

Full time

English

Hard Skills

Interactive Voice Response Genesys Live Reporting Chatbot User Experience (UX) Intelligent Agent Salesforce Workforce Planning Speech Analytics SAP CO Scalability Analytics Microsoft Dynamics CRM

Other Skills

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Teamwork
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Communication
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Analytical Skills

Roles & Responsibilities

7+ years of experience in Genesys Cloud/Contact Center solutions
Proven track record in designing and implementing scalable, user-friendly Genesys Cloud deployments
Experience with CRM integrations (Salesforce, SAP) and agent scripting
Experience with IVR bots, chatbots, speech analytics, real-time and historical reporting, and workforce management

Requirements:

Architect, design, and implement Genesys Cloud solutions for contact centers with a focus on scalability and usability
Lead integrations with CRM systems (e.g., Salesforce, SAP) and develop/maintain agent scripts
Develop and optimize IVR, bot (IVR, chatbots), speech analytics, and workforce management capabilities, along with real-time and historical reporting
Collaborate with cross-functional teams to define requirements, deliver high-quality solutions, and ensure successful project outcomes

PradeepIT Consulting Services Pvt Ltd

About PradeepIT Consulting Services Pvt Ltd

Join PradeepIT: Innovating Information Technology and Solutions We pride ourselves on delivering exceptional results in the digital era of Information and Technology. With a track record of successful projects across offshore, nearshore, and onshore locations, we've built a clientele spanning 3 continents and 100+ companies. Our 380+ successful projects reflect our commitment to excellence. At PradeepIT, we prioritize the satisfaction of our resources, followed closely by meeting the needs of our clients and partner companies. Our service offerings include Outsourcing, Managed Services, Recruitment Process Outsourcing, Customer Relationship Management, Web Designing & Development, Content Development, and E-commerce Management. We specialize in SAP S/4 HANA, SAP Customer Data Cloud (Gigya), SAP CPQ (Calliduscloud), SAP Customer Experience, Mobility, Android, iOS & Hybrid development for native application developments. Our core value of "Join As Employee With Us And Grow Up As Entrepreneur" drives our mission. We proudly introduce our venture companies: 1. HG Infotech Pvt Ltd 2. Beli Brother Consulting Pvt Ltd 3. Involvemind 4. Stackglobe 5. Prastuti Consulting 6. Khahara Consulting 7. Thinkhigh And many more to come in the near future. We invite you to be part of our clients' success stories by adopting the latest technology and continually improving processes. If you'd like to learn more about us or have specific questions, visit www.pradeepit.com, call us at 08047363377, or email info@in.pradeepit.com. Let's work together on your next project!

Founded: 2018

Company size: 51 - 200

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Job description

Genesys Cloud Architect

Work Mode: Remote

Experience: 7+ Years

Project Overview: We are seeking a skilled and experienced Genesys Cloud Developer to join our dynamic team. The ideal candidate will have a strong background in developing and implementing Genesys Cloud solutions, with a focus on creating efficient, scalable, and user-friendly applications. This role requires a deep understanding of contact center technologies and the ability to work collaboratively with cross-functional teams to deliver high-quality solutions.

Key Skills: