Key Facts

Remote From:

Full time

Mid-level (2-5 years)

English

Hard Skills

Service Provisioning Customer Development Project Management Business Process Improvement Revenue Management Billing Vendor Management Contract Management Stakeholder Communications Inventory Reconciliation Microsoft Dynamics CRM Resource Allocation Cash Management Business Communication Expectation Management

Other Skills

•
Quality Assurance
•
Communication
•
Negotiation
•
Time Management
•
Teamwork
•
Problem Solving

Roles & Responsibilities

3+ years of proven experience in Service Delivery, Customer Implementation, or Project Coordination within a technical services environment.
Documented ability to manage and optimize delivery towards Right First Time (RFT) and On Time In Full (OTIF) metrics.
Strong grasp of financial processes, including billing triggers, revenue realization, and quality assurance checks.
Excellent negotiation skills and the ability to manage complex internal and external stakeholders independently.

Requirements:

Independently negotiate and own project timelines with customers, internal engineering teams, and vendors to ensure projects are delivered efficiently, and revenue is realized expediently.
Take responsibility for financial reconciliation; ensure accurate billing triggers are set in the CRM and lead the QA process for tasks handed off to Finance.
Manage routine operational vendor relationships critical for provisioning services and oversee monthly inventory audits and reconciliations autonomously.
Act as the primary communication lead with customers, providing transparent status updates and managing expectations throughout the contract-to-fulfillment process.

Engio Recruitment

Human Resources, Staffing & Recruiting

About Engio Recruitment

Welcome to Engio.Your Gateway to Exceptional Talent in Engineering and Technology! At Engio, we understand the pivotal role that talent plays in shaping the future of engineering and technology. As a premier recruitment agency, we are dedicated to connecting top-tier professionals with innovative companies, driving progress and excellence across industries.Why Engio?Precision in Placement: Our team of seasoned recruiters specializes in identifying and placing the best talent, ensuring a perfect match for both candidates and employers.Global Reach, Local Expertise: With a vast network spanning the globe, we leverage international connections while maintaining a deep understanding of local markets.Commitment to Excellence: We strive for nothing less than excellence in every placement, fostering long-term relationships and contributing to the success of our clients.What Sets Us Apart?Partnerships, Not Transactions: Engio is more than a recruitment agency; we build partnerships that go beyond placements. We invest in understanding the unique needs and aspirations of both clients and candidates.Industry Insight: Our team stays ahead of industry trends, providing valuable insights that empower our clients to make informed decisions in a dynamic and competitive landscape.Our Specializations:Engineering: From mechanical and electrical to civil and aerospace engineering, we specialize in finding the right talent for your engineering needs.Technology: Whether you're seeking developers, data scientists, or IT professionals, Engio is your go-to partner for technology recruitment.Connect with Us:🌐 Visit www.engio.id to explore our services and current opportunities.📧 Email: recruitment@engio.id📞 Phone: +62 819 343536 91Join Engio on LinkedIn for the latest updates on talent acquisition, industry trends, and job opportunities. Let's build the future together! #EngioRecruits #EngineeringTalent #TechInnovation 🌐✨

Company type: Startup

Industry: Human Resources, Staffing & Recruiting

Founded: 2018

Company size: 11 - 50

Website LinkedIn See all jobs →

Job description

About Our Client

Are you a proven Service Delivery expert who can independently manage projects from contract to fulfillment, ensuring financial and operational success?

We are seeking an independent Service Delivery & Provisioning Specialist to own the deployment cycle for our customers, focusing on achieving "Right First Time" (RFT) and "On Time In Full" (OTIF) outcomes.

Responsibilities

Independently negotiate and own project timelines with customers, internal engineering teams, and vendors to ensure projects are delivered efficiently, and revenue is realized expediently.
Take responsibility for financial reconciliation; ensure accurate billing triggers are set in the CRM and lead the QA process for tasks handed off to Finance.
Manage routine operational vendor relationships critical for provisioning services and oversee monthly inventory audits and reconciliations autonomously.
Act as the primary communication lead with customers, providing transparent status updates and managing expectations throughout the contract-to-fulfillment process.
Effectively manage internal resource allocation to balance team workload and maintain a smooth delivery pace.

Requirements

3+ years of proven experience in Service Delivery, Customer Implementation, or Project Coordination within a technical services environment.
Documented ability to manage and optimize delivery towards RFT and OTIF metrics.
Strong grasp of financial processes, including billing triggers, revenue realization, and quality assurance checks.
Excellent negotiation skills and the ability to manage complex internal and external stakeholders independently.

Ready to elevate your career? Apply now!
Please submit your CV and a brief cover letter detailing your relevant Service Desk experience and English proficiency

Note: Our team will only reach out to you if your application is selected for further consideration.