Location: Remote
Employment Type: Full-Time (40 hours/week)
Vitality is a patient-centered wellness clinic dedicated to helping individuals achieve sustainable weight loss and holistic health. We combine evidence-based medical care with compassionate support to empower lasting lifestyle change. As we grow, we’re seeking a proactive and organized Operations Lead to help build and refine the systems that support our care delivery.
The Operations Lead will serve as the backbone of our clinic’s daily operations, ensuring smooth workflows, clear communication, and scalable systems. This role is ideal for someone who thrives in a fast-paced, mission-driven environment and enjoys wearing multiple hatsfrom SOP development to team coordination.
Oversee and optimize clinic workflows, including patient intake, scheduling, and provider support
Develop, document, and refine Standard Operating Procedures (SOPs) across departments
Monitor operational performance and implement process improvements
Coordinate cross-functional communication between clinical, administrative, and support teams
Support onboarding and training of new team members
Assist in building and managing a remote support team as the clinic scales
Ensure compliance with internal policies and healthcare regulations
Collaborate with leadership on strategic planning and operational goals
Minimum of 2 years in a leadership or operations role (healthcare experience preferred)
Strong organizational and problem-solving skills
Excellent written and verbal communication
Experience with SOP creation and process documentation
Comfortable with digital tools and remote collaboration platforms
Ability to lead with empathy, clarity, and accountability
Opportunity to shape the operational foundation of a growing wellness clinic
Collaborative, supportive team culture
Flexible work environment (remote or hybrid options)
Career growth
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