Property Management Specialist

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Job Requirements:

• Property Management Experience: Minimum of 2.55 years of experience in property management, with a proven ability to handle large portfolios of tenants and clients.
• Buildium or Portfolio Proficiency (Highly Preferred): Demonstrated expertise in using Buildium or similar property management platforms for billing, reporting, and tenant communication.
• Inbound Call Handling: Experience managing inbound calls from tenants and potential tenants, ensuring professional and effective communication.
• Strong Multitasking Skills: Ability to manage multiple priorities, including tenant issues, maintenance requests, and monthly reporting, without compromising attention to detail. 
• Financial Acumen: Experience managing billing and invoicing processes, including late fees, monthly payments, and maintaining accountability for all tenants. 
• Communication and Organizational Skills: Excellent verbal and written English communication skills, with the ability to send timely notifications to tenants, coordinate with attorneys, and build strong relationships with property owners. 
• Knowledge of Local Laws: In-depth understanding of local rent control laws, rent increase regulations, and Section 8 compliance requirements.

Core responsibilities:

• Tenant Management: Oversee 257 tenants, ensuring rent payments are received by the 6th of each month. 
• Follow up on late payments, coordinate with attorneys as needed, and ensure compliance with rent control and other local regulations.
• Inbound Calls: Handle inbound calls from tenants and potential tenants, addressing their concerns and providing assistance as needed.
• Tenant Communication: Proactively reach out to tenants for important updates, reminders, and follow-ups, including late payments, maintenance requests, or lease inquiries. 
• Email Management: Respond to tenant and property owner emails promptly and professionally, ensuring all queries and concerns are addressed effectively. 
• Client Relations: Maintain relationships with 37 property owners, providing detailed monthly reports on all activities and financial updates for their properties.
• Maintenance Coordination: Address maintenance requests promptly, including coordinating with vendors and contractors for repairs.
• Ensure all issues are resolved efficiently and documented appropriately. 
• Billing and Invoicing: Manage monthly invoices for property owners using Wave platform, ensuring itemized breakdowns of services provided and accuracy in all billing processes. 
• Reporting: Prepare detailed rent rosters by the 15th of each month and comprehensive reports summarizing tenant activities, payments, and property updates for owners by the last day of the month. 
• Compliance and Legal Support: Stay up-to-date with Section 8 regulations and local property laws, ensuring compliance in all operations. 
• Handle tenant notifications related to rent increases, rent control, and vehicle removals, including letters, emails, or tow coordination.

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!