Insurance Admin (Customer Care)

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Insurance & Admin Background: Minimum 2.5 years of experience in an administrative, insurance coordination, or customer care role involving claims support or document management. Clear & Professional Communication: Strong English language skills, both written and verbal; capable of making professional calls and sending follow-up emails with clarity and tact. Process-Focused & Self-Directed: Ability to follow structured SOPs while working independently without constant supervision; strong sense of accountability. Tech & CRM Fluency: Proficiency in CRM platforms (Acculynx, Salesforce, or similar tools preferred), Google Drive, Sheets, and digital file organization systems. Detail-Oriented & Organized: Exceptional attention to detail and ability to manage multiple client cases simultaneously while keeping records clean, complete, and audit-ready. Team-Oriented & Growth-Minded: Comfortable working in a collaborative, high-performance environment with long-term career growth potential.

Core responsibilities:

Insurance Communication & Follow-Ups: Contact insurance companies and adjusters to obtain timely updates on claim status, settlement progress, and required documentation; follow up on submitted estimates and invoices to confirm receipt and payment. Documentation Management: Collect, organize, and store all essential insurance-related documents, including adjuster summaries, scope of loss reports, settlement statements, and payment confirmations, ensuring accuracy and accessibility. CRM & Workflow Updates: Enter detailed notes, status changes, and file uploads into the CRM system to reflect real-time progress of each client case and maintain a clean, audit-ready digital file. Internal Team Coordination: Communicate daily with internal departments to share updates on payment statuses, task completions, and any pending client milestones within the workflow. Client Case Progression: Move clients seamlessly through each phase of the internal claims process, from claim submission to final payment, by staying aligned with the current status of each file. Issue Escalation & Proactive Problem Solving: Monitor files for delays, missing documentation, or errors and immediately flag concerns to the appropriate team members to minimize disruption or client dissatisfaction.

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!