Customer Support - Voice

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

• Min 2.5 years Proven experience in a customer service or support role, preferably in a service or maintenance industry. 
• Excellent verbal and written communication skills. 
• Proficiency with CRM systems and basic office software

Core responsibilities:

• Answer incoming phone calls and respond promptly to customer inquiries via email or chat. 
• Provide clear and accurate information about our services and resolve any questions or concerns. 
• Schedule and confirm service appointments and calls using our scheduling system. 
• Coordinate with field technicians to ensure timely and efficient job completion. 
• Follow up with customers post-service to confirm satisfaction and address any issues promptly. 
• Document customer feedback and relay important insights to management and operations teams. 
• Maintain accurate records of customer interactions, service appointments, and follow-up activities in our CRM system.

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!