Customer Support - Voice

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Job Requirements:

• Proven Experience in Transportation Operations: Background in transportation or similar customer-oriented roles, with a solid understanding of scheduling, dispatching, and non-emergency medical transport. 
• Exceptional Customer Service Skills: Compassionate, professional, and patient demeanor with strong verbal communication skills that put clients at ease. 
• Proficiency in Dispatch Software: Comfortable using dispatch and scheduling software to manage and organize rides accurately and efficiently. 
• Organizational and Detail-Oriented Abilities: Ability to handle multiple requests and bookings, ensuring accuracy in data entry and scheduling.
• Effective Communication Skills: Clear, natural-sounding English proficiency for phone, email, and text interactions, ensuring clients and facility contacts feel valued and understood. 
• Collaboration and Team Support: Willingness to work closely with the CEO and other team members, providing reliable support for operational and business development activities.

Core responsibilities:

• Dispatch and Operational Oversight: Maintain the daily dispatch schedule, ensuring all operational needs are met and promptly addressing any changes to maintain service quality. 
• Customer Service and Compassionate Communication: Provide friendly, empathetic assistance to clients, ensuring they feel comfortable and informed throughout the scheduling and transportation process.
• Ride Coordination: Efficiently input and organize incoming ride requests into the dispatch software, ensuring accuracy and prompt notification to the CEO about scheduled rides.
• Booking Management: Handle reservations made through various channelsphone, website, or business development contactsby accurately capturing trip details and confirming ride arrangements with clients.
• Follow-Up and Communication: Monitor confirmed rides, following up with clients to address any last-minute inquiries or adjustments, while providing a seamless experience from booking to drop-off. 
• Facility Outreach Support: Engage with new inquiries from hospitals, senior care facilities, and other institutions, gather essential details, and smoothly transition potential partners to the CEO for further discussions.

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!