Customer Support - Voice

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

3+ years experience in community management or moderation, preferably on Telegram or similar social platforms, with a strong understanding of group dynamics. In-depth knowledge of Telegram features such as bots, message filtering, admin tools, and user permissions to efficiently manage group interactions. Familiarity with content policies, community guidelines, and online safety protocols to ensure compliance and maintain a respectful environment. Excellent written communication and conflict-resolution skills, with the ability to handle user concerns, disputes, and rule enforcement professionally. Strong ability to detect and manage spam, scams, and inappropriate content, taking quick action to prevent disruptions and protect the community.

Core responsibilities:

Monitor and review messages, media, and user activity within the group to ensure all interactions align with community guidelines and platform policies. Identify and remove inappropriate, offensive, spam, or harmful content, taking swift action against users who violate rules through warnings, mutes, or bans when necessary. Respond to user inquiries, complaints, and reports professionally and promptly, addressing concerns while maintaining a fair and respectful approach. Utilize and maintain moderation tools such as bots, filters, and automated responses to streamline content management and improve efficiency. Collaborate with admins and fellow moderators to update group rules, improve moderation strategies, and adapt to evolving community needs. Monitor for potential security threats, scams, phishing attempts, and other harmful activities, reporting serious incidents to platform support or higher authorities if required. Foster a positive and engaging community atmosphere by encouraging healthy discussions, enforcing rules fairly, and preventing conflicts from escalating.

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!