Customer Support - Voice

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

2.5+ years of proven experience in customer support, onboarding, recruitment, or client-facing roles. Strong verbal and written communication, with the ability to clearly explain processes and resolve concerns. Ability to troubleshoot and provide effective solutions while remaining professional and empathetic. Proficiency in CRM systems (likely ZenDesk), LinkedIn outreach, and customer support tools. Strong time management and multitasking abilities to balance onboarding, outreach, and support responsibilities. Ability to work in a fast-paced environment, responding effectively to changing needs and priorities. Proficiency with Microsoft Excel.

Core responsibilities:

Guide potential tutors through the onboarding process, ensuring they understand platform requirements and best practices. Proactively connect with potential tutors via LinkedIn and other channels to expand the platform’s tutor network. Serve as the primary contact for students and tutors, addressing inquiries, concerns, and platform-related questions professionally. Troubleshoot and resolve user concerns, escalating complex issues when necessary, and ensuring prompt follow-up. Maintain expertise in platform features to educate and assist both tutors and students effectively. Keep accurate records of interactions, feedback, and trends to drive improvements in user experience. Monitor and enhance user engagement and satisfaction by proactively identifying opportunities for service improvement.

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!