Customer Support - Non- Voice

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

3+ years experience in customer service, ideally within hospitality or social media-based communication. Excellent written communication skills with the ability to convey information clearly, professionally, and in a tone that aligns with the brand voice. Strong working knowledge of social media platforms such as Instagram, Facebook, and Messenger, including experience using business accounts and inbox tools. High attention to detail when collecting, recording, and communicating reservation information to ensure accuracy. Ability to manage multiple conversations and tasks simultaneously while maintaining a high level of responsiveness. Comfortable liaising with internal teams and venue staff to relay inquiries, confirm bookings, and follow up on customer requests in a timely manner.

Core responsibilities:

Respond promptly and professionally to customer inquiries and reservation requests via social media platforms (e.g., Instagram, Facebook, Messenger). Maintain a friendly, helpful, and brand-aligned tone when engaging with customers online. Accurately collect and input reservation details, ensuring all required information is clearly communicated. Liaise efficiently with venue staff to confirm availability, relay customer requests, and coordinate booking details. Keep up-to-date with venue operations, promotions, and policies to provide accurate and timely information. Monitor social media messages and comments for customer service opportunities or urgent inquiries. Strong written communication skills, attention to detail, and the ability to multitask in a fast-paced environment are essential.

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!