Case Manager

Are you a client-focused leader who excels at managing complex litigation from start to finish?

Join Esquire as a Case Manager, where you’ll be responsible for the accurate, timely, and high-quality delivery of managed firms and complex cases for some of Esquire’s most sophisticated clients.

Why Choose Esquire?

Esquire is a leader in legal support services, known for innovation, professionalism, and delivering exceptional quality. At Esquire, we are focused on Getting it Right for our clients, our partners, and our employees. We believe the client experience begins with us, and we empower our teams to collaborate, innovate, and deliver results that earn clients for life.

About the Role

The Case Manager is responsible for full ownership and accurate delivery of managed firms and complex litigation cases. This role serves as a primary point of contact for clients, ensuring standing orders, expectations, and deliverables are clearly defined and consistently executed. You’ll collaborate closely with internal teams to coordinate case setup, delivery, billing, and quality assurance while continually improving processes that enhance the client experience.

Key Responsibilities

• Manage complex litigation cases from setup through final delivery, maintaining full ownership of assigned clients and matters
• Ensure standing orders are established, documented, and clearly communicated across internal stakeholders
• Oversee the quality and timely delivery of transcripts and all case-related deliverables
• Coordinate with production, scheduling, and billing teams to align execution with client expectations
• Engage law firms to explain standing order requirements and secure clear, usable documentation
• Assist in resolving disputes related to deliverables and billing
• Partner directly with clients to understand needs, manage expectations, and communicate requirements internally
• Establish protocols to reduce disputes and improve consistency across managed cases
• Review invoices for managed cases to ensure accuracy prior to delivery
• Support identification and coordination of appropriate personnel based on skill set and client expectations
• Assist with remote deposition testing and hosting for witnesses and clients
• Communicate issues promptly to appropriate internal personnel
• Identify and implement process improvements to enhance the overall client experience
• Actively demonstrate Esquire’s values
• Perform other duties as assigned

What You’ll Need

• Experience: 3–5 years of related experience in the legal field
• Education: College degree preferred
• Technical: Strong Microsoft Office skills (Word, Excel, PowerPoint); experience with or ability to learn NetSuite
• Client Focus: Superior client-facing skills with a service-oriented mindset
• Skills: Excellent interpersonal, verbal, written, and organizational skills
• Work Style: Detail-oriented, able to meet deadlines, multitask, and shift priorities in a fast-paced environment
• Problem Solving: Ability to resolve challenges and suggest process improvements
• Reliability: Ability to work under pressure, take direction from multiple supervisors, and maintain regular attendance
• Commitment: Demonstrated commitment to company objectives and service excellence

What Success Looks Like

• High accuracy of client and case data
• Strong client retention and satisfaction
• High percentage of jobs delivered on time with minimal late or taken-status work
• Consistent quality, accuracy, and reliability across managed cases

💬 Don’t meet every single requirement?

We are dedicated to building a diverse, inclusive, and authentic workplace. If you’re excited about this role but your experience doesn’t align perfectly with every qualification, we encourage you to apply. You may be just the right candidate for this role or another opportunity at Esquire.

Equal Opportunity & Accommodations:

Esquire Deposition Solutions provides equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

Qualified applicants with criminal histories will be considered consistent with applicable laws, including the California Fair Chance Act and similar laws in other jurisdictions.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application or recruitment process, you have the right to request reasonable accommodation. Submit your request to talent.acquisition@esquiresolutions.com.