Key Facts

Remote From:

District of Columbia (USA) , Maryland (USA) , Texas (USA) , Virginia (USA)

Full time

English

Hard Skills

Other Skills

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Client Confidentiality
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Collaboration
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Communication
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Strategic Thinking
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Detail Oriented
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Problem Solving

Roles & Responsibilities

Proven experience planning and executing multichannel digital fundraising campaigns (email, SMS/MMS, digital ads) to acquire, convert, retain, upgrade, and recapture sustaining supporters
Strong data analytics, segmentation, A/B testing, and reporting skills to measure retention, acquisition, attrition, and program impact
Ability to partner with senior leadership and manage confidential information while supporting budgeting, staffing, and operational planning related to sustainer and gift-matching programs
Knowledge of workplace giving, gift matching opportunities, and donor stewardship to maximize recurring revenue and volunteer contributions

Requirements:

Manages multichannel digital marketing to acquire, convert, retain, upgrade, and recapture sustaining supporters, focusing on email, SMS/MMS, and digital ads
Develops segmentation strategies and tracks sustainer retention, acquisition, and attrition
Consults with the Co-CEOs and Development Director on the impact of sustainer and gift-matching programs on operations, HR, and budgeting; pilots innovative engagement approaches (peer-to-peer campaigns, influencer partnerships, and community fundraisers)
Audits workplace giving accounts to maximize gift and volunteer hour matching and streamlines gift matching tactics to maximize recurring revenue; develops data-driven solicitation strategies with A/B testing

RAICES

About RAICES

RAICES, a 501(c)3 not-for-profit organization formally known as the Refugee and Immigrant Center for Education and Legal Services, was created in 1986 to welcome and fight for families seeking safety and freedom in the U.S. We started as a two-person team in a tiny San Antonio office and kept growing to include Austin, Corpus Christi, Dallas, Fort Worth, Houston, and Laredo — and to make our services accessible to people in rural communities statewide. Today, with our Texas roots and national reach, we advocate for the rights and prosperity of all our families, neighbors, and community members. We grew from the Sanctuary Movement as a response to immigration policies that created impossible legal barriers for Central American refugees to seek protection in the U.S. In a time of exceptional need, our neighbors across the country came together and showed us what it means to be a more welcoming nation. Originally a grassroots community-based organization known as the Refugee Aid Project, RAICES was accredited by the Department of Justice (DOJ) as a legal services provider in 1993 — centering our advocacy for access to representation as critical to equitable outcomes in immigration court — and expanded further in 2017 to include refugee resettlement services in collaboration with our national partner, the U.S. Committee for Refugees and Immigrants (USCRI). We believe in a country where everyone has access to legal and social services — no matter where you come from. A place where people don’t have to go to court to face a giant institution on their own. A place where people don’t have to navigate a maze of local, state, and federal bureaucracies created to keep them out — because we know that our services keep families together and free.

Founded: 2018

Company size: 201 - 500

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Job description

A key member of the digital-first External Affairs Team, the Sustainer Engagement Manager is responsible for applying strategic thinking, digital communications best practices, data analysis, and reporting to stabilize, grow, and maintain the organization’s monthly sustainer and gift-matching programs. Overseeing a portfolio responsible for approximately 25% of the organization’s contributed revenue goals, this position provides confidential support to the Co-Chief Executive Officers and the Development Director regarding operational, human/labor relations, and budgetary planning based on projected revenue through sustainer and gift-matching programs. This position creates, contributes to, and/or has access to corporate and organization planning documents, including staffing and compensation plans. Strict confidentiality is required.

RESPONSIBILITIES

Manages multichannel digital marketing efforts to acquire, convert, retain, upgrade, and recapture sustaining supporters and maximize contributed revenue, with a focus on email, SMS/MMS, and digital ad tactics
Manages and executes segmentation strategies to ensure sustaining supporters receive the right ask at the right time
Tracks and reports sustainer retention, acquisition, and attrition rates
Handles sustainer pledge inquiries and concerns
Consults with and provides support for Chief Executive Officers and Directors regarding the impact of sustainer and gift-matching programs on operations, human/labor relations, and budgeting/finance.
Pilots innovative approaches to supporter engagement, including peer-to-peer campaigns, influencer partnerships, and community fundraisers that create sustainer pipelines
Audits workplace giving accounts to maximize gift and volunteer hour matching opportunities, including automated sustainer commitments through paycheck withholdings
Streamlines gift matching tactics to maximize recurring contributed revenue;
Develops and evaluates solicitation strategies using data insights and A/B testing; and
Other relevant duties as assigned.