Key Facts

Remote From:

Full time

English

Hard Skills

Business Systems Application Programming Interface (API) ServiceNow Issue Tracking Incident Management Vendor Management Customer Requirements Analysis Project Coordination Stakeholder Engagement Help Desk Support IBM Mainframe

Other Skills

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Incident Reporting
•
Troubleshooting (Problem Solving)
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Teamwork
•
Communication

Roles & Responsibilities

Technical BSA (Business Systems Analyst) experience
Strong API experience
Troubleshooting/problem-solving skills
Experience with incident management using ServiceNow and coordinating with vendors

Requirements:

Review and troubleshoot incidents related to PIDS on a daily basis
Manage incident reporting in ServiceNow and track train information through ARROW (Mainframe) and API queries
Engage vendors and coordinate with stations and client teams until incident closure
Participate in PIDS 2.0 project initiation meetings and assist in gathering requirements

Georgia IT, Inc.

About Georgia IT, Inc.

Georgia IT, Inc. provides IT Consulting for a wide range of IT services and custom build turn-key enterprise solutions. GIT specializes in improving business scalability and efficiency through BSM and SBA Solutions. GIT transforms business with service management and service automation solutions. We are BMC & HP partners. GIT Services include custom built enterprise software and customer-centric web portals, network design and implementation, remote and site-to-site VPN, network and server security assessment and setup, server and desktop virtualization, and many others. GIT also provides IT Consulting in many areas such as Disaster Recovery Planning, Enterprise Data Backup Strategy, Long Term Strategic IT Planning and Augmentation Professional Services Solutions. Professional Services Specialties: Business Process Integration, Software Integration & Development, Web portal, Networking, Remote and site-to-site VPN, Virtualization Solutions, Product Development Please contact us Hrus@georgiait.com / uthay@georgiait.com/470-798-5000 x 1010 / (732) 890-2535 direct

Founded: 2018

Company size: 51 - 200

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Job description

Job Title - Business Technical Analyst Remote
Location - Washington , - DC- Remote
Duration - 10+months
Rate - DOE
U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.
JOB DESCRIPTION
NEED A TECHNICAL BSA
STRONG API EXP
TROUBLE SHOOTING
Review and troubleshoot incidents related to PIDS on a daily basis
- Manage incident reporting in ServiceNow tool
- Track Train information through ARROW (Mainframe) and API queries
- Engage different vendors based on the issue reported by the stations
- Follow up with stations regarding PIDS issues
- Track and follow up with vendors and Client teams until completion/closure of the incidents
- Participate in PIDS 2.0 Project initiation meetings
- Help team in gathering requirements for the PIDS 2.0 project
- Work with internal Client teams through service/technical requests

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