Remote Customer Service Rep

Max Pay Rate:

$20/hr

Location:

Virtual

Responsibilities:

• Respond to customer requests via telephone, providing excellent service to the company’s customers who have or are looking to obtain a life insurance policy through their employer.
• Rely on instructions and pre-established guidelines to perform job functions.
• Process transactions, prepare correspondence, and fulfill customer needs to ensure customer satisfaction.
• Discuss topics with customers such as enrolling or changing life insurance amounts, confirming or changing beneficiaries, policy provisions, continuing coverage when retired or leaving employer, status of customer requests, and billing inquiries.

Requirements:

• Assignment is virtual, including training. Associates near a company office would report to work in person 1 day a month or any day that you are unable to work from home (could be due to system issue, internet outage, etc).
• Ability to work from home which includes high-speed internet (500-650 kbps) and a quiet, secure place to work. (Hotspots and use of Wifi are not allowed – high internet speed and ability to use ethernet is required).
• Able to use video during interviews, coaching, weekly huddles, and virtual training.
• An ability to work during the hours of operation of Monday-Friday 8:00am – 11:00pm EST must be flexible in regard to shifts worked, which may change based on business needs.
• No time off planned during training until end of nesting.
• Requires a high school diploma or equivalent. 1-3 years of experience in the field or in a customer service role is preferred. Work under immediate supervision reporting to an immediate supervisor.

Required Skills:

• 1-2 years call center experience.

Schedules after Training:

• Schedules after training will be determined using a ranking system based on performance in training. Temps will bid on available schedules that vary throughout all hours of operation, 8:00am – 11:00pm EST. Ranking will be based on Progress Check scores and Behavior ratings.
• Behaviors consist of: Attendance, Ability to use reference materials, Class Participation, Interpersonal skills, Grasp of Material, Decision making, Confidence Level, Ownership of learning, Technical Skills, Adaptability and flexibility.

Equipment Coordination:

• For this role, you will be issued company equipment which consists of a laptop, 2 monitors, keyboard, mouse, and docking station. You are required to return the equipment to the company within a week of your assignment ending.