Key Facts

Remote From:

Fixed term

English

Hard Skills

Generative Artificial Intelligence Prompt Engineering System Optimization Microservices Conversational AI Enterprise Integration Node.js (Javascript Library) KPI Management Application Programming Interface (API) Contextual Design Data Architecture Named Entity Recognition Software Security Bot Framework JavaScript (Programming Language) AWS Cloud Services gRPC Machine Learning Machine Learning Sentiment Analysis Microsoft Azure Python (Programming Language) Performance Systems Analysis Microservices Solution Architecture Conversational User Interface User Analysis PyTorch (Machine Learning Library) GPT-3 (NLP Model) Webhooks Version Control TensorFlow Text Manipulation General Security Compliance Management Conversational AI Ethical AI Conversational User Interface Voice Interaction Cross-Functional Collaboration Stakeholder Communications

Other Skills

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Team Leadership
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Communication
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Leadership
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Strategic Thinking
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Innovation
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Problem Solving

Roles & Responsibilities

Proven experience in AI architecture and solution design with hands-on expertise in Kore.AI and other conversational AI platforms.
Deep understanding of NLP/NLU techniques and Generative AI models, including prompt engineering capabilities.
Strong programming skills in Python, Node.js, or JavaScript, plus experience with REST APIs, webhooks, microservices, and cloud platforms (Azure, AWS, GCP).
Experience leading enterprise AI initiatives with integration to enterprise systems, data pipelines, security/compliance, and cross-functional team leadership.

Requirements:

Architect scalable, enterprise-grade conversational AI solutions using Kore.AI and integrate bots with backend systems and third-party enterprise platforms.
Lead design, development, and deployment of intelligent bots with advanced NLP/NLU and Generative AI workflows.
Craft and optimize prompts for Generative AI, develop reusable templates, and translate business requirements into task-specific AI solutions.
Drive enterprise integration with applications (e.g., Salesforce, ServiceNow, SAP); ensure secure data exchange, monitoring, and alignment with business goals.

Veracity Software Inc

About Veracity Software Inc

The definition of Veracity is accuracy and habitual truthfulness. This truly defines our brand in simplistic terms. At Veracity, we believe in doing everything in the ‘Right Way’, which means you have to challenge your own innovations and solutions all the time. Our strength lies in our employees, and with the right blend of business and technical expertise, we set the bar high for Veracity. From inception, Veracity focused on building cloud based SaaS solutions while using the latest and most advanced technology stack. We have delivered cloud based customized solutions and services to various clients across both North America and India. We have a global headquarter in Woodbridge, NJ while our offshore office is in Pune, India. We believe in bringing Global talent together, which helps us in delivering cost effective, yet highly scalable and efficient solutions. With the vision of trying to be one of the trusted IT partners as well as one of the most respected solution providers with an onsite/offshore model, Veracity is equipped with the right set of highly skilled individuals who have expertise in delivering the most effective business services and solutions for our clients. Veracity’s mission is to become the Trusted IT Partner for various businesses across globe.

Founded: 2018

Company size: 51 - 200

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Job description

AI Architect
US/Canada
Engagement duration: 4-5 weeks
Insurance background

Role
AI Architect with expertise in Kore.AI, Natural Language Processing (NLP), Generative AI, Prompt Engineering, and Bot Development. As an AI Architect, the candidate will lead the design, development, and implementation of enterprise-scale conversational AI solutions. He/She will collaborate with business stakeholders, technical teams, and leadership to deliver intelligent, innovative, and scalable AI-powered applications that enhance user interactions and drive business outcomes.
Key Responsibilities
1. AI Solution Architecture & Design

Architect scalable and enterprise-grade conversational AI solutions using Kore.AI and other industry-leading AI platforms.
Design end-to-end system architectures that integrate bots with backend systems, databases, and third-party enterprise platforms (e.g., CRM, ERP, ticketing tools).
Define and implement best practices for AI model deployment, orchestration, and monitoring.

2. AI & Bot Development

Oversee the design, development, and deployment of intelligent bots, ensuring they meet functional and performance requirements.
Implement advanced NLP/NLU techniques for accurate intent detection, sentiment analysis, and contextual understanding.
Utilize Generative AI models to develop sophisticated conversational workflows and natural language outputs.

3. Prompt Engineering

Craft and optimize prompts for Generative AI models (e.g., GPT) to ensure accurate, consistent, and business-aligned outputs.
Develop reusable prompt templates to accelerate AI solution delivery.
Collaborate with stakeholders to translate business requirements into task-specific AI solutions.

4. Enterprise Integration

Lead integration of conversational AI solutions with enterprise applications (e.g., Salesforce, ServiceNow, SAP).
Leverage APIs, SDKs, and microservices to enable seamless data exchange between bots and backend systems.
Design robust security architectures ensuring secure, compliant bot interactions.

5. AI Model Training & Optimization

Analyze conversational data, user behavior, and system performance to identify improvement opportunities.
Continuously train and optimize NLP and Generative AI models for improved accuracy, scalability, and response quality.
Define monitoring KPIs to measure bot effectiveness and success metrics.

6. Leadership & Innovation

Provide technical leadership to cross-functional teams (e.g., developers, UX/UI designers, data engineers).
Stay updated on emerging advancements in AI, NLP, Generative AI, and Kore.AI to introduce innovative, future-proof solutions.
Advocate for AI adoption across the organization, aligning solutions with business goals and technical strategy.

Key Skills & Experience
Core Expertise

Proven experience in AI architecture and solution design with hands-on expertise in Kore.AI and other conversational AI platforms.
Deep understanding of NLP/NLU techniques, such as tokenization, named entity recognition, sentiment analysis, and conversational AI workflows.
Extensive experience with Generative AI models (e.g., GPT, BioGPT) and Prompt Engineering strategies.

Technical Proficiency

Strong programming skills in Python, Node.js, or JavaScript.
Hands-on experience designing solutions with REST APIs, webhooks, and microservice-based architectures.
Familiarity with cloud platforms (e.g., Azure, AWS, GCP) for AI model deployment and orchestration.
Experience in data pipelines and model performance monitoring tools.

Tools & Platforms

Proficiency with Kore.AI and other AI/ML frameworks (e.g., TensorFlow, PyTorch).
Familiarity with tools for version control, CI/CD pipelines, and enterprise monitoring (e.g., Git, Jenkins, Azure DevOps).

Soft Skills

Strong leadership, problem-solving skills, and the ability to drive AI initiatives at an enterprise scale.
Excellent communication and stakeholder management skills to align technical designs with business goals.
Strategic mindset with a passion for leveraging AI to solve complex challenges.

Preferred Qualifications

Master's or Bachelor's degree in Computer Science, Artificial Intelligence, Data Science, or a related technical field.
Experience implementing conversational AI solutions in industries such as banking, healthcare, retail, or similar enterprise domains.
Knowledge of Voice AI and multimodal conversational experiences (e.g., text, voice, visual).
Familiarity with AI ethics, security best practices, and compliance frameworks in enterprise solutions.