Five+ years of experience in tier 2 network/computer engineering, support, or related technical field.
Willingness to travel domestically and internationally and valid driver's license and U.S. Passport; must live within an hour of an international airport.
Versatile background in systems administration, help desk, networking support, end-user training, virtualization (VMware or other), GPO and Active Directory troubleshooting, Azure, O365 Email, and server configuration.
Strong experience administering Microsoft environments including O365 (Email, SharePoint, OneDrive, Teams), Windows 10, Windows Server, AD/Azure AD, and Intune.
Requirements:
Place equipment orders and track deliveries.
Provide post-migration support to customers, including remote connection to computers using LogMeIn and assistance with computer issues.
Manage the issue log, document customer incidents and resolutions, and communicate support issues to the Project team to ensure documentation is updated; follow up with the Telco team to verify ISP circuit information.
Conduct office closures and decommission servers, ISP equipment, WAPs, and other equipment.
Job description
Integration Support Engineer
Must live within an hour of an international Airport!
No C2C vendors, please!
The PlanIT Group is looking for an Integration Support Engineer implement Office Moves, Consolidations, Closures, Internet circuit testing/turn-up, Equipment refresh and replacements, and assist with Office Integration projects
Must Haves: Five plus years' experience in tier 2 Network/Computer engineering, support, or related technical field. Valid Driver's license and U.S. Passport.
Someone who has a versatile background with Systems administration, Help desk, Networking support, End User Training, VM Ware and/or other virtualization platforms, GPO and Active Directory troubleshooting, Azure, O365 Email, Server configuration, and End user support experience. Someone who has the vitality to travel and is comfortable on domestic and international flights.
Responsibilities
Ability to place equipment orders, and track deliveries.
Help provide post migration support to customers including connecting to computers using LogMeIn and assisting with computer issues
Manage the issue log and document customer incidents and resolutions. Communicate support issues to the Project team so they can ensure that documentation is updated
Follow-up with the Telco team to verify ISP circuit Information.
Conduct Office closures and decommission server, ISP equipment, WAPS, and other equipment
Perform Office moves by shutting down equipment, preparing systems for the moving company, and setting up equipment in the new location
Verify new Internet circuit installs and connect networking equipment
Complete e-waste inventory and submit pickups
Provide go-live support by assisting users with understanding O365, Company portal, SPAM, Archiving and encrypting
Ability to understand how an application is supported by a vendor and determine upgrade plans for unsupported platforms
Perform network refresh projects such as replacing UPS, installing WAPS, and assisting with Ring Central VOIP migrations
Knowledge of Windows Server 2012/2016 and Windows 10 configuration and troubleshooting
Ability to migrate computers onto the corporate network and restore applications and end user data
Administration, troubleshooting, and supporting Microsoft environments O365 (Email, SharePoint, OneDrive, Teams); Windows 10, Server, AD/Azure AD, Intune, etc.
A minimum of 7 years of experience in installing, supporting, configuring, and troubleshooting Microsoft Windows operating system, Windows Server, Active Directory, and GPOs
Works effectively with all levels of internal technology team, end-users, management, and 3 rd party vendors
Professional attitude, excellent interpersonal skills, excellent verbal and written communication skills, and strong customer service focus
Ability to handle high-pressure situations in a professional manner
Solid experience in the administration and performance tuning of applications
Understanding of monitoring systems (PRTG, SolarWinds, Nagios)
Strong Microsoft Office skills with Outlook, Excel, and Word. Microsoft Project, Visio, and PowerPoint expertise is a plus.
Understanding or Cloud computing, Microsoft Azure, or AWS
Ability to setup Racks, Monitor arms, switches, firewalls, UPS, and WAPS
The physical demands described here must be met to successfully perform the essential functions of this job. Ability to sit at a computer for long periods of time. Ability to lift, carry, install networking equipment up to 50 lbs.
