3-8 years of experience in change management/training in fast-paced environments, with ability to handle ambiguity and changing priorities
Knowledge of ADKAR-based organizational change management; PROSCI certification
Hands-on experience with change management activities (change impact analysis, stakeholder analysis, role mapping, survey construction and deployment, analysis of survey results, and integrating feedback into training development/delivery)
Experience with stakeholder engagement, communication crafting, course/material creation, and instruction design (instructor-led or web-based training); meeting facilitation and executive briefing; experience with Captivate, Enable Now, and other digital adoption platforms
Specific activities will include:
• Change impact analysis
• Stakeholder analysis
• Role mapping
• Survey construction and deployment
• Analysis of survey results
• Training development & delivery based on survey feedback/results
Responsibilities will include:
• Executing stakeholder engagement strategy
• Creating end-user communications regarding changes
• Preparing materials and facilitation of meetings
• Creating presentations and artifacts
The ideal candidate will have 3-8 years of experience; be adept at functioning in a fast-paced environment; comfortable with ambiguity; flexible in responding to changing circumstances and priorities in a positive, focused, and timely manner; strong in relationship-building and fostering collaboration; developing creative solutions; clearly articulating and communicating technical topics to non-technical audiences; exceptional writing and editing skills; ability to take command of projects and quickly and efficiently driving them to completion; and ability to create and build a product brand/identity.
Desired skills
• Knowledge and experience in organizational change management using ADKAR methods and practices
• PROSCI certification
• Hands-on experience with Change Management activities (change impact analysis, stakeholder analysis, role mapping, survey construction and deployment, analysis of survey results and incorporating feedback into methodology and alignment through training development/delivery)
• Experience with stakeholder engagement, communication crafting, course/material creation and instruction design (instructor-led or web-based training, quick reference guides, etc), meeting facilitation, and executive briefing.
• Experience with Captivate, Enable Now, and other digital adoption platforms
