Experience making outbound cold calls to schedule healthcare appointments
Strong communication, empathy, and problem-solving skills to handle objections
Knowledge of HIPAA and ability to handle patient information securely
Ability to track, analyze, and report scheduling metrics (e.g., appointment rates, conversion to booked appointments)
Requirements:
Conduct outbound cold calls to prospective patients to schedule clinical assessment appointments.
Handle objections or questions from patients and use problem-solving to overcome scheduling challenges.
Track and report scheduling metrics, including appointment rates and conversion of calls to booked appointments.
Register patients for appointments, confirm/update insurance and demographic information, support incoming calls and triage for the clinical team, and ensure HIPAA-compliant handling of patient information.
Job description
Appointment Scheduler
Start: Immediate
Contract to hire role
Remote Role
Job Description:
Conduct outbound cold calls to prospective patients to schedule clinical assessment appointments.
Handle objections or questions from patients and use problem-solving skills to overcome challenges in scheduling.
Track and report scheduling metrics, such as appointment rates and conversion of calls to booked appointments.
Ensure compliance with HIPAA and other relevant regulations when handling patient information and scheduling appointments.
Registers patients for their appointment; confirms and/or updates insurance coverage and patient demographic information.
Supports incoming calls and other correspondences, including scheduling and confirming appointments, triaging calls for clinical team, supports incoming calls and other correspondences.
Maintain a professional and empathetic tone while communicating with clients, ensuring clarity about the purpose of the clinical assessment.
About Accede: Accede Solutions is a Nationally Certified Search firm providing services in multiple sectors. We are a Women and Minority-owned Business with a strong emphasis on Diversity, Equity, and Inclusion (DEI).We have managed and Implemented Talent Acquisition and Talent Management processes and had successful engagement with clients in the areas of Financial Services, Technology, healthcare and professional services. We provide a full range of talent acquisition and management services designed to maximize the efficiency of your information management operation. From executive recruiting, to contract-to-hire placement, to contract employment, we offer solutions for your day-to-day workflow issues as well as workload spikes and special projects. We also specialize in retained executive search focused on recruiting distinctive leaders and C level roles. With a track record of successfully recruiting key human capital leaders, we have earned a reputation for insightful and nuanced cultural advisory work built on a platform of strong capability supported by a rigorous and artful approach in assessing cultural fit.
We were listed as Fast 100 Asian American firm in 2023 & 2024 by USPAACC and listed as # 2115 fastest growing companies in US in INC5000
Equal Opportunity Employer: Females/Minorities/Veterans/Individuals with Disabilities
Accede is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law. #IND123
