Proficiency with Azure, Databricks, and SQL; Informatica knowledge is an advantage
Experience leading production support for multiple DW applications both on-prem and in the cloud
Knowledge of ServiceNow and Jira
Requirements:
Lead production support for multiple DW applications across on-prem and cloud environments
Manage geographically distributed teams and drive customer satisfaction across incidents and projects
Establish daily/weekly/monthly governance with team members and customers, conduct periodic reviews, and address critical issues
Monitor SLAs and KPIs for a portfolio of customer applications; mentor staff; participate in continuous improvement initiatives; and leverage ServiceNow and Jira for tracking
Job description
Position: Sr. DW Production Support Lead (On-Prem and Azure)
Location: Remote
Duration: 12 months
Job Description:
Must have 8+ years of experience in DW production Support
Should be good Azure, Databricks, SQL; Having Informatica knowledge will be an advantage.
Should have experience in leading production support for multiple DW application both on-prem and cloud
Managing teams spread across various regions.
Can be from any domain but preferred from Tax/Audit/Advisory experience not a must
Drive customer satisfaction across incidents and projects
Establish daily, weekly, and monthly governance structure with team members and customers and ensure that periodic account reviews are conducted, and critical issues are reported and addressed
Manage demand forecasting and report demand fulfillment against the forecasted demand
Mentor, train, and supervise staff.
Participate in Continuous Improvements Initiatives
Monitor and control delivery of a committed set of SLAs and Key Measures for a portfolio of customer applications cutting across various customer business lines
