Experience with Google Cloud Platform (Google CCAI) or other CCaaS migrations; ability to apply best practices from large BFSI migrations.
Proven leadership of technical teams and ability to align CCaaS platforms with business goals while integrating with CRM and other enterprise systems for omnichannel experiences.
Requirements:
Design, implement, and optimize CCaaS solutions; act as a technical leader to align platforms with business goals.
Lead integration efforts with CRM and other enterprise systems to enable scalable, omnichannel customer and agent experiences.
Oversee large-scale CCaaS migrations from legacy/on-prem IVR to cloud platforms, applying best practices from BFSI migrations.
Focus on AI, analytics, and customer/agent experience to continuously improve CCaaS deployments.
Job description
Job Title: CCaaS Architect Location: Remote Type: Full Time Salary Range: $110-$130K+benefits
Job Description: Must Have Technical/Functional Skills
CCaaS (Contact Center as a Service) Architect designs, implements, and optimizes cloud-based contact center solutions, acting as a technical leader to align platforms (like Genesys Cloud, Amazon Connect, Twilio Flex) with business goals, integrating with systems like CRM, and managing teams for scalable, omnichannel experiences, focusing on AI, analytics, and customer/agent experience.
Strong experience in migration of the Legacy / on-prem IVR platforms to CCaaS platforms
Preference is Google Cloud Platform (Google CCAI). If not, any CCaaS migration (like Amazon Connect or Five9’s) etc would help
Experience in dealing with Large BFSI customers Volume of migration is huge (Data, Call flows) who can bring in best practices from other migrations
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
