Key Facts

Remote From:

Anywhere

Full time

English

Hard Skills

Other Skills

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Incident Reporting
•
Analytical Thinking
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Communication
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Problem Solving

Roles & Responsibilities

Extensive hands-on experience with LAN, WAN, firewall, proxy, VPN, and TCP/IP troubleshooting
Proven ability to provide 2nd-level network support and triage complex issues to 3rd-level support
Strong knowledge of network monitoring, security best practices, and incident documentation
Ability to work with cross-functional teams and stay updated on the latest network technologies

Requirements:

Provide 2nd-level support for network-related issues (LAN, WAN, firewall, proxy, TCP/IP) and escalate unresolved incidents to 3rd-level specialists
Analyze and troubleshoot issues involving WAN/LAN, firewalls, VPNs, cloud proxies, and wireless systems; perform proactive network monitoring
Document incident resolutions, contribute to knowledge base articles, participate in root cause analyses and post-incident reviews, and support change management
Collaborate with internal teams (infrastructure, security, application support) to ensure timely resolution of network problems and contribute to ongoing network projects

Cadmus Soluções em TI

About Cadmus Soluções em TI

Transformamos ideias em potência com propósito de impactar a sociedade.Somos incansáveis na busca dos melhores talentos porque só com pessoas extraordinárias entregamos resultados extraordinários. Seja com a busca do melhor profissional de TI, seja com desenvolvimento ágil dando vida à ideias, seja com a nova cultura digital, nós nos apaixonamos pelo negócio dos nossos clientes e é isso que nos move.Somos uma empresa com o selo GPTW - Great Place to Work, acreditamos no ser humano e na sua capacidade de virar a chave para o novo e essa é a nossa inspiração ao longo de 28 anos. Afinal, à frente de toda tecnologia há uma pessoa.O Jeito Cadmus de ser:- People First- Seu negócio é meu negócio- Cumprir o combinado- Clareza- Compartilhar- FelicidadeÁgeis, Digitais, Humanos.

Company type: Large

Founded: 2018

Company size: 1001 - 5000

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Job description

We are seeking a skilled and experienced Network Engineer to join our IT Infrastructure
team. The ideal candidate will have extensive knowledge and hands-on experience with
LAN, WAN, firewall, proxy, and TCP/IP troubleshooting. As a Network Engineer, you will be
responsible for providing 2nd level support, ensuring the stability and security of our
network systems, and efficiently triaging complex issues to 3rd level support when
necessary.

Key Responsibilities:
• Provide 2nd level support for network-related issues, including LAN, WAN, firewall,
proxy, and TCP/IP troubleshooting.
• Analyze and troubleshoot issues involving WAN, LAN, Firewalls, VPNs, cloud
proxies, and wireless systems.
• Perform network monitoring and analysis to proactively identify potential issues and
implement preventive measures.
• Participate in network projects and initiatives, contributing technical expertise and
support.
• Stay updated with the latest network technologies and best practices to
continuously improve network operations.
• Escalate unresolved issues to specialized teams and coordinate resolution efforts.
• Document incident resolutions and contribute to knowledge base articles.
• Collaborate with internal teams (e.g., infrastructure, security, application support)
to ensure timely resolution of network-related problems.
• Participate in root cause analysis and post-incident reviews.
• Support change management processes and ensure compliance with operational
standards.