RainFocus, one of the most innovative software companies, is in search of an exceptional Associate Solution Consultant.
About RainFocus
RainFocus cares about its employees, customers, and the world in which we live. Our rapidly growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market — it will be challenging, fun and exciting.
About the Role
As a team member of the RainFocus Client Success organization, the Associate Solution Consultant is critical to driving post-sale client implementations at RainFocus. As a member of a team, the Associate Solution Consultant is responsible for working alongside Solution Consultants and Solution Architects to consult on platform configuration best practices, drive requirements, design and configure solutions and educate our clients on the implemented RainFocus toolset.
We need collaborative, energetic team members who are capable of becoming experts in RainFocus products, industry best practices, and who work well within small, focused teams. Solution Consultants are thought leaders within the Client Success organization and often assume additional responsibilities to mentor, train and build the consulting skill set with their peers.
Primary ResponsibilitiesTechnical Become an expert in RainFocus platformTrain client admins on the RainFocus tools and processes as necessaryConfigure the RainFocus platform
Analysis / Business AcumenWork with clients to identify business requirementsFacilitate holistic system configurationIdentify and mitigate risks to achieve implementation success
Domain / Industry KnowledgeFollow best practices for implementing RainFocus productsConsult with clients on new ideas and best practices
CommunicationDocument requirements, solution designs and testing plansProvide regular updates on milestones and tasks to project managersEngage in regular touch points with internal and client teamsCommunicate issues and risks to project managers and leadership
OrganizationBalance priorities across multiple assignmentsThoroughly track tasks and complete all assignments on timeContribute to implementation tools, processes and templatesRequired QualificationsHas software implementation experience (less than 3 years) Solutions delivery through platform configuration, not custom development.Ability to think strategically to ensure solution supports business goalsAbility to work independently, problem-solve, improvisePerform consistently under pressure Great communication skills, both written and verbalTeam players onlyMust be able to travel domestically or internationally up to 20%Preferred QualificationsExperience implementing SaaS platforms for Enterprise level clients, including gathering and documenting complex requirements, configurations, and integrations.Proven success in creating efficiencies through process design, including outlining and measuring adoption, both internal and client-facing.Proven track record in delivering innovative and creative solutionsExperience with HTML, CSS, SQL, JSONPersonal CharacteristicsThe best candidates for this position will need to have strong chemistry and a culture fit within RainFocus. They will need to be comfortable working in a fast-paced, challenging, and dynamic environment. Additional personal qualities include:Ability to creatively solve complex problemsFriendly and outgoing, but assertive when necessaryWilling to go the extra mile in support of reasonable client requestsTeam-player with a service-oriented mindsetSelf-motivated, thrives in fast-paced environmentsProactive, relentless learnerExcited by and eager to take on new challenges and opportunitiesStrong communicator with ability to be self-guidedEmbraces changeWhy work at RainFocus?
At RainFocus we delight millions of attendees at large-scale events by delivering better insights, experiences, and marketing. We were able to pivot our product and services offering in 2020 to continue growing and serving new clients and events.
As a member of the RainFocus team, you will have the opportunity to experience first-hand the impact of our platform at events around the world. Additionally, RainFocus offers competitive salaries, competitive benefits, 401k, generous PTO, and countless other team building activities.
What are you waiting for? Apply today! We need more talented, hard-working, fun-loving team members just like yourself!
