Minimum 2 years of professional experience in consecutive medical interpretation (phone/video).
Strong command of consecutive interpreting skills and medical terminology.
Strong communication and facilitation skills in English and the target language.
Comfort using Zoom, Microsoft Teams or other remote delivery platforms.
Requirements:
Deliver live virtual training sessions for medical interpreter cohorts, preparing them to provide accurate, professional consecutive interpretation in healthcare settings via phone and video, and develop linguistic, cultural, ethical, and technical competencies.
Support onboarding by introducing new interpreters to company protocols, HIPAA regulations, interpreter ethics, call flow, and professional phone/video etiquette.
Evaluate interpreter readiness throughout training, document outcomes, and submit pass/fail recommendations with supporting notes; monitor live and recorded calls to assess quality and provide timely, constructive feedback.
Identify skill gaps and collaborate with Training and Quality teams to implement targeted improvement plans; report insights to stakeholders for continuous improvement and participate in calibration sessions to ensure fairness and consistency in evaluations.
Job description
Job title: Trainer and Quality Specialist Location: Hybrid (Cairo-Egypt) Experience: 2 years of Remote medical consecutive interpretation
Description:
Are you a skilled consecutive medical interpreter with a passion for teaching and helping others succeed? We're opening applications for Training & Quality Specialist — interpreters who will step off the queue temporarily to lead training sessions for new interpreter cohorts and then return to their regular interpretation duties. This is a unique opportunity to broaden your impact, build leadership skills, and contribute directly to shaping the next generation of high-quality medical interpreters at Reviver Global.
Key Responsibilities:
Deliver live virtual training sessions for medical interpreter cohorts, preparing them to provide accurate, professional consecutive interpretation in healthcare settings via phone and video platforms. Ensure interpreters develop the required linguistic, cultural, ethical, and technical competencies to effectively support communication between patients and providers.
Support onboarding by introducing new interpreters to company protocols, HIPAA regulations, interpreter ethics, call flow, and professional phone/video etiquette.
Facilitate practical interpreting exercises and provide real-time coaching, guidance, and feedback to strengthen performance and confidence.
Evaluate interpreter readiness throughout training, document outcomes, and submit clear pass/fail recommendations with supporting notes.
Monitor live and recorded calls through side-by-side evaluations and post-call reviews to assess quality in medical consecutive interpretation.
Provide timely, constructive feedback and document performance trends in alignment with QA workflows and standards.
Identify skill gaps or recurring challenges and collaborate with Training and Quality teams to implement targeted improvement plans.
Report insights, recurring issues, and training outcomes to relevant stakeholders to support continuous improvement.
Participate in calibration sessions to ensure fairness and consistency in evaluations and scoring.
Contribute to the enhancement of quality assurance tools, scoring methods, and benchmarks.
Escalate critical issues that may impact patient safety, interpreter accuracy, compliance, or client satisfaction.
Qualifications:
Minimum 2 years of professional experience in consecutive medical interpretation (phone / video)
Strong command of consecutive interpreting skills and medical terminology.
Completed all mandatory internal trainings
Strong communication and facilitation skills in both English and the target language
Comfort using Zoom, Microsoft Teams or other remote delivery platforms
Ability to commit full-time during the training engagement period (duration to be specified per batch).
Strong time management skills to be able to adhere to deadlines.
