Key Facts

Remote From:

Full time

Junior (1-2 years)

English, Portuguese

Hard Skills

Customer Complaint Resolution Reward Management Optitex (Fashion Design Software) Campaign Management Mobile Marketing Business Activity Monitoring Campaign Management Email Marketing Customer Analysis Marketing Automation Customer Relationship Marketing Customer Relationship Management Shift Scheduling

Other Skills

•
Teamwork
•
Communication

Roles & Responsibilities

At least 1 year of experience in a similar role within the iGaming industry
Experience using CRM tools or running campaigns is a plus
Fluency in English and Portuguese
Excellent communication and strong teamwork with flexibility for 24/7 shift rotations

Requirements:

Manage customer queries regarding promotions and bonuses
Handle complaints and provide solutions related to bonuses
Monitor and evaluate customer activity
Deliver marketing campaigns using tools such as Optimove, MailUp, and Locosms

Pacifica Continental

About Pacifica Continental

Pacifica Continental is a global recruitment firm specialized in strategic positions such as board members, c-suites, senior and middle management. Our customized solutions and consultative approach ensure the selection of the best talent in the market.Our operations have reached more than 50 countries, including more than 250 cities worldwide. We pride ourselves on working with precision and knowledge in a wide range of industries. Always committed to the continuous acquisition of industry knowledge, we partner with a large number of multinational and local companies. By developing a strong interface between our operations, we offer global solutions with a local focus.We adapt our strategy to meet the needs of each client, driving business growth, supporting them in their internal strengthening and overcoming adversities. Working with the utmost precision and expertise, we offer specialized recruitment services, market mapping, assessment projects and temporary recruitment.

Company type: SME

Founded: 2018

Company size: 51 - 200

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Job description

Our client, a sports gaming house is looking for a Campaign Execution Specialist, where his role will be:

Key Responsibilities:

Deal directly & manage effectively all customer queries regarding promotions & bonuses
Handle complaints and provide solutions related to bonuses
Monitor and evaluate the activity of customers
Provide accurate information regarding company's promotions
Deliver marketing campaigns (through Optimove/ Mailup/ Locosms marketing tools

Qualification Requirements:

At least 1 year of prior experience in a similar role within the iGaming industry
Experience in using CRM tools/ campaigns is a plus
Passion about sports and good understanding of online gaming products
Excellent communication and a team working spirit
Fluency in both English and Portuguese language
Flexibility to work on shift rotation 24/7