Customer Success Manager

About GrowthAssistant

GrowthAssistant embeds elite global talent with growth-obsessed founders and marketing teams. We help companies scale faster, smarter, and more affordably. In just four years of profitable growth, we’ve scaled to over $20M in revenue and work with industry-leading clients such as DoorDash, Shopify, and Harry’s.

We’re a fast-growing, entrepreneurial company focused on building scalable systems, strong teams, and long-term partnerships.

About the Role

As a Strategic Customer Success Manager (CSM), you will oversee the success, implementation, and growth of enterprise-level client relationships. You will act as a trusted advisor providing a high touch customer experience, ensuring a seamless onboarding process, driving engagement, conducting regular reviews, and identifying growth opportunities. 

Your primary goal is to build lasting partnerships that deliver maximum value for our clients and align with GrowthAssistant’s strategic objectives.

What You’ll Do

Client Onboarding & Implementation:

• Lead the onboarding process for new clients, ensuring a smooth transition from sales to operational use.
• Collaborate with recruiting teams and clients to align implementation plans with business objectives.
• Provide tailored training and support during onboarding to ensure successful adoption of GrowthAssistant’s solutions.

Client Relationship Management:

• Partner with Account Managers as points of contact for enterprise clients, addressing issues promptly and effectively to ensure strong relationships.
• Build and maintain strong relationships with key stakeholders.
• Conduct regular check-ins and Quarterly Business Reviews (QBRs) to assess client satisfaction and identify areas for improvement.

Strategic Engagement & Growth:

• Schedule and lead strategic customer engagements to optimize GA partnerships.
• Identify and communicate opportunities for expansion to Account Managers. 
• Advocate for client needs internally, driving cross-functional collaboration to enhance service delivery.

Training & Advocacy:

• Provide customized business reviews and training content during and after client onboarding.
• Act as the client’s voice within GrowthAssistant, providing insights and recommendations to improve products and services.
• Ensure clients receive the necessary support to meet their goals.

Reporting & Analysis:

• Monitor and analyze client health metrics and usage patterns.
• Prepare and deliver detailed reports on client performance, project progress, and growth opportunities to internal stakeholders.

What We’re Looking For

Required Qualifications

• 3-5 years of experience in Customer Success, Account Management, or a similar role, preferably in enterprise or mid-market settings.
• Proven experience managing client implementations and driving account expansion.
• Strong understanding of digital marketing, staffing, and recruiting industries.
• Exceptional communication, presentation, and interpersonal skills.
• Proficiency with CRM and project management tools (e.g., Salesforce, HubSpot, Notion, ClickUp).
• Strong problem-solving abilities and a proactive, client-focused mindset.
• Mastery in providing outstanding service and managing complex client relationships.
• Organized and self-sufficient, with attention to detail and effective task management.

Why Join GrowthAssistant

• High-impact, ownership-driven role
• Opportunity to influence strategy and build scalable systems
• Collaborative, fast-growing environment
• Competitive compensation and benefits
• Room to grow with the company