Every cancer patient deserves access to treatment options. Massive Bio is an AI-powered precision medicine platform transforming how cancer patients discover and access clinical trials by eliminating the barriers of geography, financial constraints, and information asymmetry that have historically limited enrollment.
Founded in 2015 and headquartered in US, Massive Bio is scaling its impact globally by powering operations across multiple countries and bringing innovative cancer treatment options to a rapidly growing and diverse population of patients. Through our proprietary AI platform, we connect individuals to clinical trials worldwide and partner with leading pharmaceutical companies, contract research organizations (CROs), and healthcare systems to accelerate drug development and expand equitable access to cutting-edge therapies.
As the Patient Relations Coordinator, you will support cancer patients and caregivers in Germany through structured, compliant communication and coordination. You’ll manage patient onboarding, documentation, and follow-ups in our systems while protecting sensitive data under GDPR standards.
Serve as the primary point of contact for cancer patients and caregivers in Germany
Provide structured and compliant information about Massive Bio services and clinical trial processes
Facilitate patient onboarding, consent coordination, and medical record collection
Maintain accurate and complete documentation within CRM systems
Conduct structured follow-ups aligned with defined KPIs and operational standards
Ensure patient data handling in full compliance with GDPR and privacy-sensitive requirements
Support communication with treating physicians when appropriate
Provide relevant operational insights to internal teams when necessary
Bachelor’s degree or equivalent professional experience
Minimum 2+ years of experience in patient coordination, healthcare operations, or structured customer service
Strong familiarity with the German healthcare system and medical terminology
Basic understanding of clinical trial phases and enrollment processes
Native-level German and professional-level English
Demonstrated experience handling sensitive patient data in compliance with GDPR
High level of accuracy, documentation discipline, and CRM proficiency
Excellent verbal and written communication skills
Strong emotional intelligence and ability to navigate sensitive conversations professionally
Proven reliability, structured work approach, and KPI accountability
iA Financial Group (Industrial Alliance)
Axos Business Center
PNC
Zero Hash
PRNEWS.IO
Massive Bio
Massive Bio
Massive Bio