Technical Implementation Consultant

Please note this role specifically requires experience implementing hospitality software (SaaS, POS, PMS, or related hospitality platforms) with a strong technical foundation in data integration and API connectivity.

WHO WE ARE
Join Frontline Performance Group (FPG) and become part of a team dedicated to elevating service and revenue excellence. With more than 30 years of experience, we help world-renowned hospitality and automotive brands unlock the full potential of their frontline teams. Our proprietary technology, IN-Gauge, is used by over 60,000 users across 100+ countries.
At FPG, implementation means more than activation. It means building robust, reliable data connections that power real-time insights and measurable outcomes from day one. Our culture is collaborative, technically rigorous, and grounded in continuous improvement.

• Technical Implementation Consultant or Integration Specialist within hospitality technology
• Data Engineer or ETL Developer with hospitality or enterprise SaaS experience
• Solutions Engineer supporting PMS, POS, or hospitality platform integrations
• Professional Services Engineer with hands-on API and data pipeline experience

• Design and configure data ingestion pipelines from PMS (Opera, Infor, Mews, etc.), POS (Toast, MICROS Simphony, Aloha, etc.), and other enterprise systems
• Execute data extraction processes using ETL/ELT methodologies appropriate to customer environments
• Work with data lakes and warehouses (S3, Redshift, Snowflake) to ensure proper data staging and storage
• Implement data normalization processes, mapping customer data to IN-Gauge canonical models and schemas
• Configure and monitor event streams, batch jobs, and real-time data processing as required

• Integrate customer systems via REST APIs, GraphQL endpoints, webhooks, and file-based transfers
• Configure authentication mechanisms (OAuth, API keys, tokens) and manage rate limiting considerations
• Troubleshoot connectivity issues, data discrepancies, and pipeline failures
• Document integration specifications and data mappings for each implementation

• Act as the primary technical contact during implementation
• Lead technical discovery sessions to understand customer system architecture and data availability
• Collaborate with customer IT teams to establish secure, reliable data connections
• Provide technical training on data flows, monitoring, and troubleshooting

• Validate data accuracy, completeness, and timeliness throughout the implementation
• Monitor early data quality and pipeline performance
• Document technical configuration, known issues, and operational considerations
• Ensure smooth technical handoff to Customer Success and Support teams

• Data pipelines are reliable, accurate, and performant from go-live
• Integrations are completed on time with full technical documentation
• Customers have confidence in their data quality and understand their integration architecture
• Clear technical handoffs with minimal post-implementation escalations

• Experience implementing hospitality software (SaaS, POS, PMS, or related hospitality platforms)
• Hands-on experience with data ingestion pipelines and ETL/ELT processes
• Working knowledge of APIs: REST, webhooks, authentication methods, rate limiting, error handling
• Familiarity with data lakes/warehouses (S3, Redshift, Snowflake, or similar)
• Understanding of data normalization, schema design, and canonical data models
• Experience with batch processing, scheduled jobs, or event-driven architectures

• Experience with hospitality-specific systems: Opera, Infor HMS, Toast, MICROS Simphony, Aloha
• SQL proficiency for data validation and troubleshooting
• Exposure to real-time streaming technologies (Kafka, Kinesis, or similar)
• Familiarity with monitoring and alerting tools for data pipelines

• Strong technical communication skills with both technical and non-technical stakeholders
• Ability to manage multiple implementations simultaneously
• Systematic approach to troubleshooting and problem resolution
• Comfortable working independently in a remote environment

• Employer contribution toward company-sponsored health plans
• Dental & Vision plans offered
• Employer-paid Short-term Disability & Long-term Disability
• Employer-paid Life Insurance Policy ($100,000)
• Employer-paid Accidental Death & Dismemberment Policy ($100,000)
• 401K participation with 4% Employer Matching Contribution

• Paid Time Off and annual holiday closure
• Parental Leave (Maternity, Paternity, and Adoption Leaves