Oracle Field Service (Remote)

Red Clay’s consultants serve as critical conduits for delivering game-changing solutions in the utility industry. Our teams install and configure software, advise on various projects, guide utilities employees in adopting and utilizing new systems, and ensure these systems are maximized and maintained.  Headquartered in Atlanta, Georgia, Red Clay employees pepper the map throughout the U.S., Canada, and Colombia, South America. 

We are seeking an experienced Oracle Field Service Lead to join our team. In this role, you will lead the design, architecture, and implementation of Oracle Field Service solutions to optimize field operations, improve customer experiences, and increase operational efficiency. You will collaborate closely with cross-functional teams to ensure solutions meet business needs and are aligned with best practices.

Key Responsibilities

• Design and architect Oracle Field Service solutions to meet business requirements and drive efficiency in field operations. ​​​​​​​
• Lead the end-to-end implementation process, including requirement gathering, configuration, customization, testing, and deployment.
• Collaborate with stakeholders to define solution requirements and identify process improvements.
• Develop technical and functional documentation for solution architecture, workflows, and processes.
• Provide expertise in Oracle Field Service products and stay up to date with the latest features, best practices, and emerging trends.
• Troubleshoot issues, provide ongoing support, and conduct user training sessions for Oracle Field Service solutions.
• Ensure solutions adhere to data security, compliance, and quality standards.

Required Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 5+ years of experience in implementing Oracle Field Service or related solutions.
• Proven experience as a Solution Architect, with expertise in Oracle Field Service Cloud (OFSC).
• Strong understanding of field service processes, resource management, and customer service operations.
• Proficiency in solution design, configuration, and customization within Oracle Field Service Cloud.
• Excellent problem-solving, communication, and project management skills.

Preferred Qualifications:

• Certification in Oracle Field Service Cloud.
• Experience with other Oracle Cloud products or field service management software.
• Background in industries with field service operations (e.g., telecommunications, utilities, logistics).
• ​​​​​​​Ability to travel 25-45% of the time. 

If your background is a good match and you want to work with an industry leader, apply today!