Key Facts

Remote From:

Full time

Senior (5-10 years)

English, Portuguese, Spanish

Hard Skills

Natural Language Processing (NLP) Solution Architecture Conversational AI Application Programming Interface (API) Performance Systems Analysis Cloud Computing Proof Of Concept (POC) Development Sales Engineering Client Services Software Deployment +11 more

Other Skills

•
Presentations
•
Communication
•
Teamwork
•
Strategic Thinking
•
Mentorship
•
Problem Solving

Roles & Responsibilities

Bachelor's degree in Computer Science, Engineering, or related field (Master’s preferred).
5+ years in technical customer-facing roles, preferably in SaaS or AI/NLP environments.
Fluency in English and Portuguese required; Spanish is a plus.
Hands-on experience with solution design, integration, and deployment.

Requirements:

Collaborate with Account Managers to understand customer goals and design tailored AI platform solutions; deliver demos and proofs-of-concept; lead technical discovery sessions with architecture recommendations.
Translate business requirements into technical configurations and workflows; deploy and configure Inbenta products; ensure smooth onboarding and go-live.
Monitor solution performance, recommend enhancements, and provide post-deployment technical support; act as a trusted advisor to customer technical teams.
Collaborate with Product teams, document technical processes, share best practices, and mentor junior engineers to grow the team.

Inbenta

Computer Software / SaaS

About Inbenta

Inbenta is a global leader in a new class of enterprise AI and semantic search technology for e-commerce and customer support. Powered by natural language processing, Inbenta’s products are used by over 250 companies to drastically boost self-service, enhance customer experience, increase conversions, and cut down on support costs by helping customers find exactly what they need. Inbenta specializes in conversational chatbots, virtual assistants, e-commerce search, support ticketing, hybrid chat, and knowledge management. Our AI and chatbot solutions understand customers in their own, colloquial language. By processing meaning rather than keywords using patented technology, we are able to intelligently direct customers to products, contents, and FAQs on your site before they try contacting your support agents. The result is a positive, streamlined customer experience that enables customers to complete tasks comfortably and quickly. Discover how easy it is to offer the highest quality online support experience for your customers -- get in touch with Inbenta here: https://www.inbenta.com/contact.

Industry: Computer Software / SaaS

Founded: 2018

Company size: 51 - 200

LinkedIn See all jobs →

Job description

Company Overview

Inbenta is a global technology company headquartered in Allen, Texas, with offices and team members around the world. We develop an Automatic Language Processing (Natural Language Processing – NLP) engine that interprets human intentions expressed in natural language. Our proprietary and patented technology powers a suite of conversational solutions including chatbots, knowledge management tools, digital demos, and search engines. Our customers include global leaders across Banking, Insurance, Automotive, Services, Retail, Transportation, and more.

Role Summary

As a Senior AI Solutions Engineer, you will play a key role in designing, implementing, and optimizing AI-powered solutions for enterprise clients. You’ll work closely with Sales, Product, and Customer Success teams to ensure technical excellence and deliver measurable business value. This role combines deep technical expertise with strong customer engagement skills, supporting pre-sales activities, solution architecture, and deployment best practices.

You will act as a trusted technical advisor, helping clients leverage Inbenta’s AI and NLP technologies to achieve their strategic goals.

Key Responsibilities

Solution Design & Customer Engagement

· Collaborate with Account Managers to understand customer goals and design tailored solutions using Inbenta’s AI platform.

· Deliver compelling demos and proof-of-concepts, showcasing Inbenta’s AI products and tools.

· Lead technical discovery sessions and present architecture recommendations.

Implementation & Delivery

· Translate business requirements into technical configurations and workflows.

· Deploy and configure Inbenta products.

· Collaborate with customer teams to ensure smooth onboarding and go-live.

Optimization & Support

· Monitor solution performance and recommend enhancements.

· Provide technical support and troubleshooting post-deployment.

· Act as a trusted advisor to customer technical teams, ensuring long-term success.

Collaboration & Knowledge Sharing

· Work closely with Product teams to provide feedback and influence roadmap decisions.

· Document technical processes and share best practices internally and with clients.

· Mentor junior engineers and contribute to team growth through knowledge sharing.

Requirements

· Bachelor’s degree in Computer Science, Engineering, or related field (Master’s preferred).

· 5+ years in technical customer-facing roles, preferably in SaaS or AI/NLP environments.

· Strong understanding of RESTful APIs, cloud platforms, and enterprise architecture.

· Hands-on experience with solution design, integration, and deployment.

· Excellent communication and stakeholder management skills.

· Strategic thinker with a passion for customer success and team development.

· Familiarity with GenAI, NLP, or chatbot technologies is a strong plus.

· Fluency in English and Portuguese required; Spanish is a plus.

Our offer

· Competitive base salary.

· Opportunity to work remotely.

· Permanent contract.

*By submitting your application, you acknowledge that you have read and understood our Applicant Privacy Policy.Your personal information will be processed for recruitment and hiring purposes, in accordance with applicable data protection laws. Where required by law, you consent to the processing of your personal information as described in that policy.