Key Facts

Remote From:

Fixed term

Mid-level (2-5 years)

English

Hard Skills

Revenue Management Product Renewals Account Management Cross-Functional Collaboration Account Management Account Management Customer Relationship Management Technical Solution Design Sales Forecasting Pipeline Planning Customer Centricity Stakeholder Communications Presentation Training

Other Skills

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Decision Making
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Communication
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Negotiation
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Time Management
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Organizational Skills
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Team Oriented
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Prioritization
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Relationship Building

Roles & Responsibilities

BA/BS degree or equivalent experience
1-3 years of relevant sales, account management, or business development experience (software/SaaS preferred)
Experience managing renewals, recurring revenue, or existing customer accounts preferred
Proven ability to communicate value and sell technical solutions to diverse audiences

Requirements:

Own and manage renewal revenue for an assigned portfolio of existing customers
Drive timely, accurate renewals while protecting and growing recurring revenue
Conduct regular account health checks to understand customer goals, usage, and satisfaction
Identify, qualify, and develop expansion opportunities within the existing account base

IDERA Software

About IDERA Software

IDERA understands that IT doesn’t run on the network – it runs on the data and databases that power your business. That’s why we design our products with the database as the nucleus of your IT universe. Our database lifecycle management solutions allow DBAs and IT Ops professionals to do more with less, so they can design better, build faster and run quicker. Serving more than 20,000 customers worldwide, we offer a diverse portfolio of free tools and educational resources to help you monitor and manage your infrastructure with complete confidence, whether in the cloud or on-premises. IDERA is an Idera, Inc. company. Idera, Inc. is the parent company of global B2B software productivity brands whose solutions enable technical users to do more with less, faster. Idera, Inc. brands span three divisions – Database Tools, Developer Tools, and Test Management Tools – with products that are evangelized by millions of community members and more than 50,000 customers worldwide, including some of the world’s largest healthcare, financial services, retail, and technology companies. Manage your IT with confidence. Manage your IT with IDERA. To learn more, visit www.idera.com

Company type: SME

Founded: 2018

Company size: 51 - 200

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Job description

Assembla is seeking an experienced Account Manager to join our growing sales team. This role is focused on managing and renewing an assigned base of existing customers while identifying and driving expansion opportunities within those accounts. The Account Manager will own a renewal quota, conduct regular account health checks, and partner closely with customers to maximize value across the Assembla product portfolio.

Key Responsibilities

Own and manage renewal revenue for an assigned portfolio of existing customers
Drive timely, accurate renewals while protecting and growing recurring revenue
Conduct regular account health checks to understand customer goals, usage, and satisfaction
Identify, qualify, and develop expansion opportunities within the existing account base
Build and maintain strong, long-term relationships with key customer stakeholders
Present Assembla’s value proposition to technical and business audiences at multiple levels
Collaborate with internal teams (Customer Success, Support, Sales, Marketing) to ensure customer success and retention
Maintain accurate pipeline, forecasts, and account plans; provide regular updates via CRM
Exercise sound judgment within defined processes to determine appropriate actions for customer needs and sales opportunities

Required Experience & Skills

BA/BS degree or equivalent experience
1–3 years of relevant sales, account management, or business development experience (software/SaaS preferred)
Experience managing renewals, recurring revenue, or existing customer accounts preferred
Proven ability to communicate value and sell technical solutions to diverse audiences
Strong communication, negotiation, organizational, and time-management skills
Ability to manage multiple accounts and priorities in a fast-paced environment
Team-oriented mindset with a customer-first approach

An Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

By submitting your application, you acknowledge that Idera, Inc. will process and retain your resume and related personal information solely for recruitment and hiring purposes. Resumes of unsuccessful candidates will be securely deleted within twelve (12) months of the hiring decision, unless a longer period is required by law or you provide explicit consent for continued retention (e.g., for consideration for future opportunities).

In compliance with applicable privacy laws, including the EU General Data Protection Regulation (GDPR), you have the right to request access to, correction of, or deletion of your personal information at any time by contacting [email protected]. Idera, Inc. does not sell candidate data and will ensure that all personal information is processed securely and in accordance with relevant data protection regulations.