Operations & Project Manager (E-Commerce Agency)

ABOUT US

Pomelo places the best offshore talent with leading brands, startups, and agencies across the globe. We enable hard-working and ambitious talent to work remotely from their home countries, while gaining exposure into how the world’s top companies operate.

ABOUT THE ROLE

Our client is a leading, US-based e-commerce digital marketing agency working with ambitious brands to scale revenue through performance marketing, creative, and optimization. The team is systems-driven and focused on delivering consistent, high-quality results for e-commerce brands. We’re looking for an Operations & Project Manager to own day-to-day execution, keep projects moving, and ensure nothing slips through the cracks.

KEY RESPONSIBILITIES

• Own project timelines across multiple client accounts
• Translate client goals into clear tasks and milestones
• Track deliverables, deadlines, and dependencies
• Identify bottlenecks and proactively resolve issues

• Coordinate with internal team members (media buyers, designers, copywriters, etc.)
• Manage strategic partners and freelancers when applicable
• Ensure SOPs and processes are followed consistently

• Ensure client deliverables are completed accurately and on time
• Prepare internal status updates and progress reports
• Support client-facing communication (updates, timelines, next steps) as needed
• Flag risks or delays early and propose solutions

• Maintain and improve internal workflows and SOPs
• Help standardize service delivery across clients
• Assist with onboarding new clients and team members
• Recommend tools or automations to improve efficiency
• Perform ad hoc administrative, business operations, and special project tasks as needed

QUALIFICATIONS

• Bachelor’s degree in a relevant field
• 3+ years experience in project management, operations, or account coordination
• Experience working with e-commerce brands and/or e-commerce marketing agencies
• Strong organizational and time-management skills
• Excellent written and verbal English communication
• Comfortable managing multiple projects at once
• Familiarity with paid media, email marketing, CRO, or e-commerce workflows
• Understanding of agency delivery models and client SLAs
• Ability to work in US time zone, Monday to Friday (8 hours per day)
• Previous experience working the overnight/graveyard shift

BENEFITS

• Competitive pay, always in US dollars
• Work remotely from the comfort of your home
• Health & wellness benefit
• Paid holidays and time off
• Performance and referral bonuses
• Global exposure to the world’s best companies