2+ years of related experience with required customer service and technical experience
Bachelor's degree in Agriculture, or extensive experience working with poultry
Willingness and ability to travel up to 40% (domestic/international) with periods up to 2 weeks; annual travel to the United States for training up to 4 weeks
Strong interpersonal, account management, negotiation, and presentation skills with excellent verbal and written communication; proficiency in Spanish, English, and Portuguese preferred
Requirements:
Serve as the primary contact for assigned customer accounts, delivering exceptional service and long-term partnership through timely, clear communication
Install machines and provide technical support and customer service; perform mechanical field repairs and maintenance on Nova-Tech Engineering equipment following training
Proactively manage accounts through routine on-site visits, system installations, customer training, and documentation
Monitor customer data, system connectivity, and performance trends; communicate insights and concerns to appropriate stakeholders
Job description
Who is Nova-Tech Engineering? Headquartered in Willmar, MN, Nova-Tech Engineering is a growing, dynamic company founded in 1992 that began as one person’s passion to benefit the agricultural industry. Through innovative process automation technology, the company engineers and manufactures products that serve over 600 commercial poultry hatcheries in over 68 countries worldwide.
What we’re looking for:
Latam based candidate focused on Latam travel; Remote opportunity.
Ability to travel up to 40%, domestically or internationally for periods of up to 2 weeks at a time. Travel to the United States for training and business-related articles once per year for periods of up to 4 weeks at a time.
2+ years of related experience with required customer service and technical experience; Bachelor’s degree in Agriculture, or extensive experience working with poultry.
Working knowledge of biology and the poultry industry.
Strong interpersonal, account management, negotiation, and presentation skills.
Excellent verbal and written communication skill.
Ability to communicate in Spanish, English and Portuguese preferred.
Proficiency in Microsoft Office including Word, Excel, PowerPoint, and Outlook.
Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
Self-directed, adaptable, and comfortable taking on new challenges.
Team-oriented problem solver with strong attention to detail and sound business judgment.
Ability to read and interpret technical information.
Valid driver’s license and ability to be insured.
Valid passport for international travel.
What you’ll do: The Technical Account Manager works with customers, industry partners, and the team to promote and support Nova-Tech Engineering’s technologies and equipment utilization. This position is responsible for installing machines and providing technical support and customer service.
Following Nova-Tech Engineering’s training, this role will perform mechanical field repairs and maintenance on Nova-Tech Engineering equipment. This position requires exceptional relationship management skills, attention to detail, and the ability to follow established procedures and offer suggestions for improvement. The ideal candidate has hatchery experience and strong technical skills.
Other key areas include:
Serve as the primary contact for assigned customer accounts, delivering exceptional service and long-term partnership through timely, clear communication.
Build and maintain strong relationships with customers and hatchery leadership; resolve issues promptly and professionally.
Proactively manage accounts through routine on-site visits, system installations, customer training, and documentation.
Develop strong product and service knowledge to recommend data-driven customer solutions.
Ensure customer understanding of contractual terms and support timely payment compliance.
Monitor customer data, system connectivity, and performance trends; communicate insights and concerns to appropriate stakeholders.
Evaluate treatment processes and collaborate with technical teams on outcomes and quality feedback.
Attend industry events and company trainings as required.
Follow company policies and procedures and contribute as a collaborative team member aligned with company values.
Why join our team? Nova-Tech Engineering offers a flexible, collaborative, and productive work environment focusing on culture and strengths. We’ve worked hard to create our unique culture and seek team members who match our core values so we can continue to create revolutionary solutions that advance our customers’ ability to feed the world. Learn more atwww.nteglobal.com.
To Apply or Further Inquire Contact: Rachel Weiss | Talent Acquisition Specialist [email protected] (320) 222-9790
