Key Facts

Remote From:

Full time

Expert & Leadership (>10 years)

English

Hard Skills

Financial Aid Counseling Data Entry Financial Aid Counseling Higher Education Invoicing Financial Aid Counseling Student Information Systems Academic Affairs Microsoft Operating Systems Google Workspace Microsoft Dynamics CRM Accounting Software Conflict Resolution Student Services

Other Skills

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Video Conferencing
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Microsoft Word
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Microsoft Excel
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Communication
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Resilience
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Adaptability
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Leadership
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Time Management
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Organizational Skills
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Detail Oriented
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Empathy
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Digital Literacy

Roles & Responsibilities

Accredited Bachelor's degree or at least one year of experience in federal financial aid administration
Very strong organizational skills and detail-oriented
Strong technical expertise with Google Docs/Sheets, Microsoft Word/Excel, and Windows
U.S. citizen or lawful permanent resident with valid work authorization

Requirements:

Serve as the first line of student support for the financial aid process, including FAFSA assistance, document collection, eligibility and verification communications, and VA/military aid support
Process ISIRs, determine aid eligibility, enter offers into the SIS, document blockers, and coordinate disbursement with Campus Ivy/Portico
Administer institutional awards, NSLDS reporting, and maintain organized financial aid files with term documentation and disbursement tracking
Ensure compliance with all U.S. Department of Education financial aid requirements and participate in required training, staff meetings, and remote chapel/prayer leadership as applicable

Job description

The Financial Aid Assistant Director reports to the Director of Financial Aid and Accounting and serves as a peer to the Financial Coordinator (who handles CVU bookkeeping/accounting and non-financial aid student finances) and includes the following duties:

Student Support. To serve as the first line of support to students via email, phone, video conferencing and text in the following areas:

Assisting students with the completion of the Free Application for Federal Student Aid (FAFSA) and other aspects of the financial aid process.
Clearing Students for Financial Aid: Collecting Verifications & Other Documents - Communicating aid eligibility and verification needs with students. Assisting students in collecting documents needed for financial aid and verifications. Working with students to clear blockers if able.
VA Documentation - Assisting students with military and veterans aid including answering student questions, collecting needed documentation from students, preparing informational documents for students as required by the VA & DoD, maintaining active accounts and reporting student enrollment in various systems, updating DoD and military systems with school costs and degree or course offerings as needed, and attending VA and related training as required.

Financial Aid Administration: To maintain organization and documentation of student financial and financial aid files in the following areas:

ISIR Import Process - Processing student Financial Aid Applications (ISIRs), determining aid eligibility, entering aid offers into our SIS, and documenting aid blockers.
Working with our financial aid servicer (Campus Ivy/Portico) in processing and packaging federal student aid including Getting Support from Campus Ivy.
Add Institutional Awards - Administering our institutional scholarship program to identify students and scholarships for various partner organizations.
NSLDS Reporting - Assisting in federal and state enrollment reporting into the US Department of Education’s NSLDS system and Missouri’s Proprietary Student Record Application.
Financial Aid Checklist and Term Documentation - Preparing and tracking the documentation for anticipated disbursements each term.
Disbursement Batch Processing - Working with our financial aid servicer (Campus Ivy/Portico) to disburse federal aid to students.
Attending annual FSA financial aid training and additional training as needed.
Ensuring Compliance with all US Department of Education Financial Aid Requirements.

General

Attend regular staff meetings & supervision meetings including an annual in-person staff gathering.
Participate and lead staff chapel and prayer on Zoom.

Required:

Individuals must have at least an accredited Bachelor's degree or at least one year of previous experience in federal financial aid administration
Have a demonstrated commitment to our Christian mission, vision and values focused on serving those who are poor and addicted
Individuals applying for this position should have very strong organizational skills and should be very detail-oriented.
Very strong technical expertise is required (extensive experience or training with Google Docs, Google Spreadsheets, Microsoft Word, Excel Spreadsheets and Windows).
U.S. citizen or lawful permanent resident alien with valid work authorization.

This position is classified as a Ministerial role, as it involves the distinct religious functions of:1) supporting the spiritual needs of students and 2) leading the staff in corporate worship and prayer.

Desired

Previous experience in federal financial aid administration
Previous experience with QuickBooks Online

Compensation

$60,000/year
Free tuition in City Vision University (undergraduate or graduate)
Health insurance (employer’s portion)
Work from home (anywhere in the United States)

ADA Requirements: Physical, Mental, and Environmental Demands

1. Physical & Sensory Demands

Stationary & Digital Work: Must remain stationary (75-90% of time) to operate a computer, keyboard, and mouse. Requires repetitive hand/finger motion for extensive data entry and navigating multiple software systems.
Visual & Auditory: Requires close visual acuity to analyze financial data and detect minute errors in regulations. Must clearly communicate complex instructions via video conferencing and phone.

2. Mental & Cognitive Demands

Regulatory Analysis: Must analyze and apply complex federal/state regulations (e.g., Title IV) with high accuracy under strict deadlines.
Agility & Self-Regulation: Requires adaptability to fluctuating priorities in a fast-paced environment. Must self-manage time and focus effectively without direct supervision.

3. Emotional Demands

Resilience & Empathy: Frequently interacts with at-risk populations in crisis. Must maintain professional composure and empathy while enforcing financial policies.
Conflict Resolution: Ability to de-escalate stressful interactions regarding aid eligibility and manage the emotional weight of traumatic student narratives.

4. Work Environment

Remote Compliance: 100% remote. Must provide a private, quiet workspace free of distractions to ensure FERPA compliance.
Tech Proficiency: Requires reliable internet and fluency in digital workflows (Zoom, Google Workspace, SIS, CRM).

About City Vision University

City Vision University is an online-only, Christian institution with the goal of providing radically affordable education to those serving poor and addicted individuals. We currently offer Certificates, Bachelor's, Associate's and Master's in Addiction Counseling Nonprofit Management, Business and Ministry and a Doctorate in Organizational Leadership and Innovation.

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