Extensive experience working in a market research agency with familiarity across the project lifecycle.
Proven experience managing teams and ensuring quality and compliance in administrative and project-related tasks.
Ability to thrive in a fast-paced environment, managing multiple projects while maintaining high levels of quality and accuracy.
Proficiency in Microsoft Office suite; experience in pharmaceutical market research is highly desirable.
Requirements:
Serve as the primary point of contact for US or EU teams, coordinating project tasks and ensuring timely delivery of client deliverables.
Lead, train, and mentor a team of Senior Operations Executives and Operations Executives to maximise potential and drive excellence, accountability, and continuous improvement.
Oversee the development, review, and quality control of project-related administrative outputs, including screeners, discussion guides, project documents, analysis plans, report setup, and compliance forms.
Optimise work allocation to ensure efficient resource utilization and support business objectives.
Job description
Operations Manager (Healthcare Market Research)
Company Overview: At Branding Science Research, we're not just a consultancy—we're trailblazers in insight-led pharmaceutical strategies. With expertise in behavioural, marketing, and data sciences, we craft world-class strategies that drive commercial success for brands, portfolios, and early-stage assets worldwide.
Position: Operations Manager Location: Remote Hours: 3pm to 12am PST
About the Role: Are you a strategic thinker passionate about healthcare market research? We're seeking an experienced Operations Manager to lead our Philippines-based team in executing high-impact projects for clients across the United States and Europe. This role blends people management, project oversight, and hands-on execution.
Key Responsibilities:
Serve as the primary point of contact for US or EU teams, coordinating project tasks and ensuring timely delivery of client deliverables.
Lead, train, and mentor a team of Senior Operations Executives and Operations Executives to maximise their potential and drive excellence, accountability, and continuous improvement.
Oversee the development, review, and quality control of project-related administrative outputs, including screeners, discussion guides, project documents, analysis plans, report setup, and compliance forms.
Optimise work allocation to ensure efficient resource utilization and support business objectives.
Conduct training sessions, performance appraisals, coaching sessions, and ongoing competency development for team members.
Learn and utilise project management software to track and monitor project progress, ensuring alignment with timelines and objectives.
Independently handle your own set of projects (typically 1-2), ensuring high-quality execution while balancing management responsibilities.
Collaborate with leadership on process improvements, operational initiatives, and cross-market collaboration.
Qualifications:
Extensive experience working in a market research agency, with strong familiarity across the project lifecycle.
Demonstrated experience managing teams and ensuring quality and compliance in administrative and project-related tasks.
Ability to thrive in a fast-paced environment, managing multiple projects while maintaining high levels of quality and accuracy.
Proficiency in Microsoft Office suite.
Experience in pharmaceutical market research projects is highly desirable.
Why Join Us:
Impactful Work: Play a pivotal role in shaping the success of top pharmaceutical brands and driving meaningful change in the industry.
Remote Flexibility: Enjoy the freedom to work from home while leading a talented team and collaborating with teams worldwide.
Professional Growth: Access mentoring and structured development opportunities to enhance your skills and advance your career.
Collaborative Culture: Join a supportive and dynamic team of experts who share your passion for innovation and excellence.
Ready to Make a Difference? If you're ready to take the next step in your career and lead a team to success, we want to hear from you! Apply now to join our growing team and be part of our mission to redefine healthcare market research.
