Receive and respond to client communications for intake and onboarding, and schedule intake appointments
Establish and foster relationships with pediatric groups to create a pipeline of referrals
Collect and upload patient information (e.g., diagnosis reports, insurance cards), verify Medicaid eligibility, and maintain accurate metadata and activity logs
Ensure HIPAA compliance and timely communication by returning voicemails/emails and sending welcome emails
Job description
ABS Kids is looking for a remote Psych Intake Specialist to join our team. This position requires fluency in Spanish and English. While this is a remote position, we are looking for candidates in the Mountain or Pacific time zone. As the Psych Intake Specialist you will be the first contact for clients looking for services, and you will be booking appointments with providers and making sure that their schedules are full.
Our Administrative Support team members play a vital role in advancing our mission to make a difference in the lives of children with autism spectrum disorder and their families. Every team member at ABS Kids is passionate about providing best in class support to our direct care providers, who in turn deliver the highest quality ABA therapy to our clients.
Why work for ABS Kids?
$18.00 / hour - based on qualifications
Full benefits - Hours M-F 8a-4:30p
Casual work environment
Opportunities for advancement
What would you do?
Receive and respond to client communications including, but not limited to, intake and onboarding of new clients
Responsible for establishing and fostering relationships with pediatric groups to create a pipeline of referrals
Schedule intake appointments and initial assessments
Review new referrals
Book new intake appointments
Reschedule cancellations/No call no shows as needed
Add demographic and payor details to metadata
Relay benefit information to the client
Add activity logs as needed
Check Medicaid Eligibility
Create tasks in Central Reach
Send a welcome email to client/parent
Termination notifications referring to the provider
Return client and staff voicemails and emails as needed
Collect and upload new information, such as diagnosis reports and insurance cards, as needed
Record all changes and communications to clients� accounts, as necessary
Adhere to federal HIPAA regulations, as well as any company policies & procedures
Who are we looking for?
Professional written & verbal communication
Time management
Leadership & teamwork
Creativity & initiative
High attention to detail
Familiarity with Microsoft and Gmail products
High school diploma or GED
Experience: 1-2 years of medical office experience
Knowledge of HIPAA regulations
Who We Are
It�s in the wow moments that we find our purpose at ABS Kids. Our shared experiences are the milestones that influence our work. The mission of our work with children with autism and their families feeds our spirit. With every wow moment, we can see our impact grow.
At ABS Kids we are empowered by the breadth of our differences. Our mission is to create a culture where all people thrive because their diverse stories are heard and celebrated. We commit to an evolving understanding of diversity as we learn from one another.
We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
