Inbox Clinician - Nurse Practitioner

The Inbox Clinician supports the clinical team by managing in-basket coverage within the Electronic Health Record (EHR). The provider ensures timely and efficient handling of non-visit-based tasks, including patient messages, medication refills, test results, and other clinical documentation, contributing to continuity of care and effective patient communication. 

Duties and responsibilities  

• Monitor and manage In-basket messages, including but not limited to patient inquiries, test results, medication refill requests, clinical documentation, and staff communications. 

• Respond promptly to clinical issues within the scope of practice. 

• Collaborate with primary care providers to ensure coordinated patient care. 

• Escalate complex or urgent clinical concerns as needed. 

• Close care gaps and ensure timely follow-up actions. 

• Document all actions and communications in the EHR according to standards. 

• Review patient charts and histories to support provider preparation. 

• Coordinate referrals and follow up on outstanding consultations or test results. 

• Provide patient education on preventive care, medications, and self-care. 

• Participate in quality improvement initiatives to enhance patient outcomes. 

• Complete other duties and related projects as assigned.